Difficult Conversations (HBR 20-Minute Manager Series)
eBook - ePub

Difficult Conversations (HBR 20-Minute Manager Series)

  1. 128 pages
  2. English
  3. ePUB (mobile friendly)
  4. Available on iOS & Android
eBook - ePub

Difficult Conversations (HBR 20-Minute Manager Series)

About this book

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. Difficult Conversations walks you through:

  • Uncovering the root cause of friction
  • Maintaining a positive mind-set
  • Untangling the problem together
  • Agreeing on a way forward

Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.

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Yes, you can access Difficult Conversations (HBR 20-Minute Manager Series) by Harvard Business Review in PDF and/or ePUB format, as well as other popular books in Business & Business Communication. We have over one million books available in our catalogue for you to explore.

Table of contents

  1. Cover
  2. Series Page
  3. Title Page
  4. HBR Press Quantity Sales Discounts
  5. Copyright Page
  6. Preview
  7. Contents
  8. What Makes a Conversation Difficult?
  9. Think It Through
  10. Prepare for the Difficult Conversation
  11. Conduct the Conversation
  12. Follow Through
  13. Become a Better Communicator
  14. Learn More
  15. Sources
  16. Index
  17. Back Cover