
- 200 pages
- English
- ePUB (mobile friendly)
- Available on iOS & Android
Key Concepts in Hospitality Management
About this book
"Accessibly written and thoughtfully edited, making it essential reading for those studying hospitality and embarking on a career in the industry."
- Peter Lugosi, Oxford School of Hospitality Management
"This text is a fascinating read... Roy Wood has spent 25 years teaching, researching and writing on the hospitality industry - much of that learning is here in this book."
- Erwin Losekoot, Auckland University of Technology
"All different aspects of the hospitality industry are elaborated on... All in all a wonderful course book for for our students!"
- Claudia Rothwangl, ITM College
This book covers the major concepts students are likely to encounter throughout their study within the hospitality management, giving a comprehensive and up-to-date overview as well as providing engaging everyday examples from around the world.
A leading figure in the field, Roy Wood has successfully gathered international contributors with direct experience of hospitality management and the hospitality industry as a whole, ensuring the academic, geographical and practical integrity of the book.
Key Concepts in Hospitality Management is written for undergraduate students and those studying short postgraduate or executive education courses in hospitality management, events management, tourism management and leisure management.
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Information
Table of contents
- Cover
- Half Title
- Publisher Note
- Title Page
- Copyright Page
- Acknowledgements
- Contents
- Acknowledgements
- About the Editor
- Notes on Contributors
- Editor's Introduction
- Accommodation, Lodging and Facilities Management
- Beverages and Beverage Management
- Consumer Behaviour in Hospitality
- Customer Relationship Management in Hospitality
- Design for Hotels
- Entrepreneurship in Hospitality
- Food, Beverage and Restaurant Management
- Food Production and Service Systems
- Franchising
- Front Office Management
- Gastronomy and Hayte Cuisine
- The Hospitality Finance Environment
- Hospitality and Hospitality Management
- Hospitality Management Education
- Hotels, Hospitality and Sustainability
- Hotels and the Internet
- Hotels and Security
- Housekeeping Management
- Human Resource Management in Hospitality
- Income Statements in Hospitality Finance
- Industry Structure and Sectors in Hospitality
- Information Technology in Hospitality
- Innovation in Hospitality
- Investing in Hotels
- Marketing in Hospitality
- The Meal Experience
- Meetings, Incentives, Conferences/Conventions and Events/Exhibitions (MICE)
- Operations Management in Hospitality
- Organizational Behaviour in Hospitality
- Procyrement in Hospitality
- Revenue Management
- Service Quality in Hospitality
- Service, Service Industries and the Hospitality Sector
- Strategy and Strategic Management in Hospitality
- Women, Gender and Hospitality Employment
- References