The Reengineering Revolution

Critical Studies of Corporate Change

David Knights, Hugh Willmott, David Knights, Hugh Willmott

• Publisher: SAGE Publications Ltd
• Year: 2000
• Print ISBN:
  9780761962922
  9780761962915
• Edition: 1
• eBook ISBN:
  9781446265895
• Topic: Business
• Subtopic: Organisational Behaviour
• Index: Business

The Reengineering Revolution reviews the significance of the Business Process Reengineering trend for management practice since the early 1990?s.

Combining empirical and theoretical perspectives, David Knights and Hugh Willmott show how both term and practice shaped the recent widely adopted policies of `downsizing?, restructuring and emphasis on `process? rather than task.

Well-known contributors analyze the impact of Business Process Reengineering in a number of settings: supermarkets and the food chain; the public sector; banks.

The theoretical history of Business Process Reengineering is also detailed in relation to ideas about bureaucracy, hierarchy, transformation and design.

Table of contents

• Cover
• Contents
• List of Contributors
• Chapter 1 - The Reengineering Revolution? An Introduction
• Chapter 2 - Now Where Were We?' BPR Lotus-eaters and Corporate Amnesia
• Chapter 3 - Dedicated Followers of Fashion: BPR and the Public Sector
• Chapter 4 - 'Such stuff as dreams are made on': BPR Up Against the Wall of Functionalism, Hierarchy and Specialization
• Chapter 5 - Reengineering the Food Chains: A Systems Perspective on UK Supermarkets and BPR
• Chapter 6 - Business Process Reengineering and The New Organization'
• Chapter 7 - What About the Workers?: BPR, Trade Unions and the Emiseration of Labour
• Chapter 8 - BPR and TQM: Divergence or Convergence?
• Chapter 9 - Management as Magic: Reengineering and the Search for Business Salvation
• Index