Mediation Skills and Strategies
eBook - ePub

Mediation Skills and Strategies

A Practical Guide

  1. 176 pages
  2. English
  3. ePUB (mobile friendly)
  4. Available on iOS & Android
eBook - ePub

Mediation Skills and Strategies

A Practical Guide

About this book

Mediation is a process that can be used to resolve conflict in many different dispute contexts. This book focuses on the essential skills and strategies needed by any mediator to be successful in their work.

Tony Whatling draws on his extensive experience in the field of mediation to explain the range of skills and strategies that are commonly used, as well as why you would use different skills and when they are best employed. The author shows how, by adopting these techniques, a mediator can manage challenging conflicts. It features the use of questioning skills and how they can be used effectively, as well as how to deal with high emotion and negative responses.

This book is essential for anyone who wants to improve their mediation skills, whether as a trainee, novice or experienced professional.

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Yes, you can access Mediation Skills and Strategies by Tony Whatling in PDF and/or ePUB format, as well as other popular books in Law & Arbitration, Negotiation & Mediation in Law. We have over one million books available in our catalogue for you to explore.

Table of contents

  1. Cover
  2. Title
  3. Contents
  4. Foreword
  5. Introduction
  6. Chapter 1 Mediation, Process and Practice
  7. Chapter 2 Language and Diversity
  8. Chapter 3 Listening Skills
  9. Chapter 4 Questioning Skills
  10. Chapter 5 Summarising and Reflecting Skills
  11. Chapter 6 Some More Advanced Level Strategies
  12. Chapter 7 Managing High Conflict and Emotion
  13. Chapter 8 Responding to Difficult Questions and Behaviour
  14. Afterword
  15. References