Summary: Alignment
Review and Analysis of Kaplan and Norton's Book
BusinessNews Publishing
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Summary: Alignment
Review and Analysis of Kaplan and Norton's Book
BusinessNews Publishing
About This Book
The must-read summary of Robert S. Kaplan and David P. Norton's book: `Alignment: Using the Balanced Scorecard to Create Corporate Synergies`.
This complete summary of the ideas from Robert S. Kaplan and David P. Norton's book `Alignment` shows that most organisations consist of multiple departments and operating units which are run by highly trained individuals. Whilst each unit operates consistently and efficiently, the collaboration between units is not always aligned. Kaplan and Nortonās scorecard system allows you to create an āenterprise-level strategy mapā, which will help you maximise the potential value in your business by aligning all internal operations and services. The result is not only more profitable, but also very cost effective as there is less misalignment, duplication and waste.
Added-value of this summary:
ā¢ Save time
ā¢ Understand key concepts
ā¢ Expand your knowledge
To learn more, read `Alignment` and discover the benefits that using a Balanced Scorecard can bring for your company.
Frequently asked questions
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Summary of Alignment (Robert S. Kaplan and David P. Norton)
Foundation: Strategy Maps and Balanced Scorecards
- Financial ā What are our shareholder expectations for financial performance?
- Customer ā To reach those financial objectives, how do we actually create value for our customers?
- Internal ā Which processes must we excel at in order to create satisfied customers and shareholders?
- Learning and Growth ā How can we align our intangible assets ā such as our people, our systems and our culture ā in such a way that doing this will improve the critical processes?
- Action Plans ā which detail the different initiatives taken in each part of the business, along with their respective budgetary allocations.
- Strategic Plans ā which can be used to guide management decision making about areas of future investment.
- Other frameworks and metrics which measure and reflect the organizationās ongoing progress.