eBook - ePub

Resolución de Conflictos

Name: Resolución de Conflictos
ISBN: 9788417814250

María Gemma Martín Naranjo,

English
ePUB (mobile friendly)
Available on iOS & Android

eBook - ePub

Resolución de Conflictos

María Gemma Martín Naranjo,

About this book

• Conocer la naturaleza del conflicto dentro de la empresa y los estilos a la hora de resolverlos.
• Conocer cómo analizar y negociar en el conflicto atendiendo a los diferentes tipos que existen.
• Identificar los malos hábitos que se pueden dar en la comunicación a la hora de resolver los conflictos.
• Conocer y entender las principales herramientas para mejorar la comunicación ante los posibles conflictos.
• Conocer en qué consiste el proceso de feedback positivo para mejorar y corregir actitudes, habilidades, competencias y comportamientos.
• Identificar las barreras que impiden que nos ocupemos de nuestros sentimientos.
• Conocer los beneficios que aporta el desarrollo de la inteligencia emocional y las emociones básicas que posibilitan su desarrollo.
• Conocer de qué manera se pueden gestionar las emociones.

1. Naturaleza del conflicto
2. Obstáculos en el desarrollo de una comunicación adecuada para la resolución de los conflictos
3. Herramientas para mejorar la comunicación
4. Feedback emocionalmente positivo
5. Desarrollo de la inteligencia emocional

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Yes, you can access Resolución de Conflictos by María Gemma Martín Naranjo in PDF and/or ePUB format, as well as other popular books in Business & Business General. We have over one million books available in our catalogue for you to explore.