To bring together from disparate parts, requires both the sciences and the arts.
In January 1922 at the Royal Theater in Madrid, Juan de la Cierva watched a performance of Don Quixote. During the performance, Ciervaās attention was drawn to a windmill on stage. He observed that the blades of the windmill flapped slightly with each rotation because they were made of flexible slivers of palm-tree wood. Cierva had been working on flight machine prototypes with blades atop the fuselage, and he had run up against one big problem: The propeller blades rolled to the right during testing. His revelation during Don Quixote was that the prototypes featured blades that couldnāt flap, limiting the aircraft to a slow forward hover, which caused the roll over. If instead the blades were made of material that allowed them to flap like the windmill, then the advancing blade could flap upward, providing some lift, while the retreating blade flapped downward, producing extra lift. Ciervaās flash of insight would prove to be the key principle in the flight of all single-main-rotor helicopters today.1
Ciervaās discovery captures the essence of insight. An insight is the combination of two or more pieces of information or data in a unique way that leads to the creation of new value. Strategic thinking, then, is the ability to generate insights that lead to competitive advantage. Using the lens of new value on the ideas, projects, initiatives, and tactics proposed each day provides a powerful filter for eliminating meaningless activities. It forces you to more closely examine why things are being proposed and pursued instead of just what is to be done.
Advanced strategic thinking requires not only the insights generated, but the ability to coalesce these insights into meaningful differentiated value. Coalesce means to bring together, and we see this skill evident in great strategies and the strategists who have devised them. Steve Jobsās coalescing of insights from the computer, music, and telecommunications industries provided Apple much more than a single product hit. It provided Apple with the means to fuse design, integration, and convenience into a profit-chomping platform of products wrapped in a premium brand.
Strategy is often described as the big picture. Remember back to the connect-the-dots pages of your youth. Black dots were distributed throughout a page, each next to a number. By tracing a pencil in numerical order over the dots, you would create a picture. The more dots you connected, the more fully the picture would emerge. Prior to developing a strategy, the insights (black dots) must be generated and then connected in a meaningful sequence. The result is a holistic view of the current business situation and the path to achieve oneās goals and objectives. Moving forward, weāll examine a number of different concepts and tools to enhance your ability to coalesce insights into cogent strategy.
Patterns in Strategy
A pattern is āa reliable sample of traits, acts, tendencies, or other observable characteristics of a person, group, or institutionā as well as āa discernable coherent system based on the intended interrelationship of component parts.ā2 Meteorologists attempt to map weather patterns, Major League Baseball pitchers attempt to identify battersā hitting patterns, and chess players use patterns to understand their opponentsā plan of attack. Many of the technological advances we take for granted today including magnetic resonance imaging (MRIs), speech recognition software, and DNA sequencing analysis are based on the principle of pattern recognition. Every day, we communicate using specific combinations of letters and sounds, or patterns, to get our messages across.
From a business perspective, intended and unintended patterns are all around us. An intended pattern may be the human resource departmentās hiring process that creates a company comprised of a consistent type of employee with certain experience and skill sets. An unintended pattern may emerge when your sales team offers an end-of-the-year discount in a last-ditch effort to hit their numbers. The unintended aspect of this pattern is that customers now hold their orders until the fourth quarter to receive the discount, which in turn delays cash flow and lowers your profit margins.
Strategy has been characterized as ā. . . the pattern of decisions in a company that determines and reveals its objectives, purposes, or goals. . . .ā3 This description makes practical sense as strategy is defined as how one goes about achieving their goals and objectives. The patterns of decisions your managers make regarding their strategic direction will ideally lead to the achievement of their goals and objectives. In his seminal 1971 book, The Concept of Corporate Strategy, former Harvard Business School professor Kenneth Andrews elaborates:
As strategy involves the intelligent allocation of limited resources, itās imperative that positive patterns emerge in how those resources are allocated, and just as important, reallocated. A study of more than 200 large companies found that the reallocation of resources to faster-growing segments within a companyās portfolio of businesses was the largest single driver of revenue growth.5 Unfortunately, in many organizations the reallocation of resources generally happens only once a year, during the annual strategic pl...