Leading Virtual Teams (HBR 20-Minute Manager Series)

Harvard Business Review

• Éditeur: Harvard Business Review Press
• Année: 2016
• ISBN:
  9781633691469
• Sujet: Business
• Sous-sujet: Comportamento organizzativo

Leading any team involves managing people, technical oversight, and project administration, but leaders of virtual teams perform these functions from afar. Leading Virtual Teams walks you through the basics of:

• Connecting your people to each other--and to the team's mission
• Surmounting language, distance, and technology barriers
• Identifying and using the right communication channels

Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.

Index

access rights, and protocols for managing content, 41

accountability, 40, 54–55, 95–99

active listening, 101–102

anomalies, and accountability, 96

assessment, of technology needs and resources, 30–36

audience, 42. See also communication, protocols

availability, 42, 60. See also communication, protocols

behavioral guidelines, 55, 56–57

body language, 50, 77. See also eye contact; facial expressions

career goals, and priorities, 60, 61

casual communication, 64. See also team building

celebrations, 64. See also team building

channels, for communication, 74–75, 76

check-ins, 63–64, 69–70, 96–97

collaboration

recognizing and praising, 67

streamlined, 6–7

style, 14–15, 20–21

communication

about shared vision, 51–53

about technology failures, 45–46

active listening, 101–102

balance, 82–84

casual, 64

channels, 74–75, 76

cultural barriers and, 75, 77–79

effective, 73–84

emotions and, 82

etiquette, ground rules for, 57

face-to-face, 9–10, 50

fatigue, 79–82

linguistic barriers and, 75, 77–79

norms for, 9–10 (see also communication, protocols)

process conversations, 80–81

protocols, 41–44

skills, 14

style, 82–84

survey on, 19–20

technology and, 9–10, 31–32

time zones and, 75, 77–78

tools, 19, 22, 96

confidentiality, 57. See also ground rules

conflict management, 99–103

consensus, 66. See also team building

content

creation, and technology needs and resources, 32

rules for managing, 40–41

sharing and storing, 33–34

contextual cues, 77. See also body language; eye contact; facial expression

contingency plans...