Business
Oral Communication
Oral communication in business refers to the exchange of information, ideas, and messages through spoken words. It encompasses face-to-face conversations, meetings, presentations, and phone calls. Effective oral communication is essential for building relationships, resolving conflicts, and conveying complex concepts within a business environment.
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4 Key excerpts on "Oral Communication"
eBook - PDF- J C Huebsch(Author)
- 2014(Publication Date)
- Butterworth-Heinemann(Publisher)
Part 4 Oral Communication This page intentionally left blank 1 Introduction People communicate orally daily. It is possible for a single person to communi-cate, but generally another person or persons are involved in the communication process (see part 1 of this book). Communication implies reciprocal involvement within a certain environment. It is extremely important for any communicator - in both the technical and the commercial/business sense - to be able to put his thoughts into writing, thus bringing into play not only the oral, but also the aural and tactile senses. It is also important to know as much as possible about oral media and situations as may arise in everyday life. We make use of Oral Communication when we hold business meetings, demon-strate the action of a certain machine or suddenly have to confer about a crisis in a factory for instance. Nowhere is it more evident than in public relations where the public relations officer finds that he is the pivot in a crisis situation where he will have to communicate orally with the dissatisfied people, the executive manager, government bodies, personnel, colleagues, and so forth. Most of this type of communication requires thorough preparation and the logical arrange-ment of ideas. Important factors in Oral Communication are the use of the voice, voice control (stress, timbre, rhythm, tempo, enunciation, pronunciation, etc.), facial expressions and body movements. We are often called upon to talk and in our speaking we should bear a few important points in mind. 1.1 HINTS FOR THE SPEAKER (a) It is important that the speaker is relaxed and has a positive attitude towards the listener and his attitudes. It is, therefore, important that the speaker should have a sound point of departure which he could establish by initially speaking on subjects that would interest both the listener and himself. (b) In most cases it is fruitful for the speaker to mention the name of the listener.
eBook - PDF- Gert Alblas, Ella Wijsman(Authors)
- 2021(Publication Date)
- Routledge(Publisher)
5.1.2 Oral Communication Oral Communication occurs between people who are in direct contact. Examples include phone calls, water-cooler discussions, a talk between a supervisor and an employee on the floor, a discussion between the heads of department, or weekly team work meetings. Oral Communication often takes place face-to-face. © Noordhoff Uitgevers bv COMMUNICATION IN ORGANISATIONS 171 5 The open case shows that Lisa engages in face-to-face communication with her colleagues during meetings, with students who attend her visiting hours, and with administration helpdesk employees. She often joins those members of staff for a coffee, and the informal chit-chat keeps her appraised of goings-on in the organisation and allows her to sort out small, day-to-day matters. Other professors also often pop-in and catch-up. This direct and informal type of contact is beneficial to mutual relationship. Birthdays are celebrated with cakes from a local patisserie and many-happy-returns from the other members of staff. 5.1.3 Non-verbal communication People convey much more in their communications with others than what they express in words. They do this with their posture, intonation, facial expressions, gestures and eye contact. We call this non-verbal communication. © Noordhoff Uitgevers bv 172 5 EXAMPLE 5.1 What do you see? If you look from a distance at two from their posture, expressions and colleagues communicating with each gestures whether they are, for example, other at the coffee machine, you can see arguing or chatting. The non-verbal signals that are sent out with Oral Communication take place automatically. People are usually unaware of them and unable to suppress them. EXAMPLE 5.2 Non-verbal language is powerful A colleague has had a discussion with pleasant discussion.
eBook - PDF- Bob Nelson, Peter Economy, Kerry Sommerville, Laura Town(Authors)
- 2012(Publication Date)
- Wiley(Publisher)
Table 4-1: The Format of Business Communications Communication Format Frequency of Use Listening Most frequent Speaking/presentation Next most frequent Writing Next most frequent Reading Least frequent 64 EFFECTIVE COMMUNICATION This chapter is about communicating with others and, in particular, the way in which you do it. In this chapter, you will assess different communication methods, learn when to use written and verbal communications, and find out how to overcome common communication barriers and provide effective feed- back to your employees. 4.1 Using Different Communication Methods The communication process is simply the sending and receiving of informa- tion, which is a powerful thing. Information enables managers and supervisors to make sound business decisions. Without it, important decisions about the organization, its environment, its products and services, and its employees and customers are made in a vacuum; nothing could be more dangerous for a hos- pitality business. Information is also an important key to employee satisfaction. For employees, a lack of sufficient information will often lead to high stress lev- els and low morale among workers, two significant causes of turnover. If information is the engine that drives the business, then the communication systems that management puts into place are what fuel the engine. Communica- tion systems may be written or verbal and can be a combination of both formal and informal methods for circulating information throughout the organization. The extent to which management needs to convey or receive information as well as the type of information that needs conveying will best determine the opti- mal form of communication. Clearly, matters affecting policy, procedures, and other issues of importance will require more formal methods of delivery. The intended audience, or those who will receive the information, will also determine whether a more formal or informal approach is necessary.
- Jeff Butterfield(Author)
- 2016(Publication Date)
- Cengage Learning EMEA(Publisher)
All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-300 Improving Informal Communication Verbal Communication 74 Objective 24 Part 4 Communicating Informally Because you communicate informally most of the time, it is easy to forget that any conversation on the job is still professional communication. Even if you are not making a formal presentation, you are on stage when you communicate with others in the workplace. Much of your informal communication is one on one, meaning that you are speaking with a single person as opposed to a group. This underscores the need to identify your purpose and audience. Take extra steps to make sure that your message is clear and understood. Listen carefully and be empathetic when expressing your ideas. Keep in mind that, like all business communication, the purpose of informal communication within an organization is to inform, persuade, and promote goodwill. See Figure 4-1. case Before you meet with Juan, you review the basics of informal communication within an organization. Use informal communication opportunities to: • Develop and strengthen personal relationships You form and enhance relationships through communication. Taking time to make a personal telephone call, briefly visiting colleagues at their desks when they are free, or discussing business over lunch help to foster goodwill among coworkers and decision makers. Business is built on friendships, connections, trust, and personal relations. Take advantage of opportunities to connect and communicate with other people in and outside of your organization. • Promote yourself As you communicate with other people, you make yourself more visible and let others know what you are doing and accomplishing. In particular, let your managers and other decision makers know about your con -tributions to the organization. Decisions about raises, promotions, and other opportunities are often based on information that is gathered informally.
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