ServiceNow Cookbook

Ashish Rudra Srivastava

• Editore: Packt Publishing
• Anno: 2017
• ISBN:
  9781785880520
• Edizione: 1
• Argomento: Informatique
• Categoria: Architecture des systèmes

Over 50 practical and immediately applicable recipes to help you manage services in your enterprise environment efficiently

About This Book

• Solve problems and challenges encountered while implementing or using ServiceNow in your organization
• Helps you build core administration, management, and maintenance skills to automate and orchestrate your IT environment
• Comes with recipes to improve the way you design and create automated workflows

Who This Book Is For

This book targets IT professionals and administrators who have some experience of working with ServiceNow already and are looking to solve regular or unique problems that surface when using ServiceNow.

It's advisable to have a basic level of administration experience with ServiceNow. Familiarity with JavaScript is assumed.

What You Will Learn

• Grasp the basics, such as entering and navigation, required to implement ServiceNow
• Perform core configuration and management tasks
• Use the ServiceNow plugins to manage development
• Build and publish custom applications for service management
• Design data-driven apps to connect with outside worlds by getting into Client and server scripting
• Configure alerts and notifications and understand e-mail troubleshooting and watermarking
• Build and configure reports to set up your dashboard as per the requirement
• Create and configure workflow activities

In Detail

ServiceNow is the ideal platform for you to create enterprise-level applications, giving borh requesters and fulfillers better visibility and access to a process. With this title we'll guide you through the world of ServiceNow, letting you take on the best the platform offers you with the least amount of hassle.

Starting with the core configuration and management tasks, this book will help you build data-driven apps and it will also explore development best practices. You will learn to set up email notifications for users and work with the database view for reporting. Next, the book will guide you through creating various tasks from the workflow and show you how to make the most of the workflow utilities available in ServiceNow. Finally, the book will drive you through the auditing and diagnosing aspects of ServiceNow.

By the end of this book, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform.

Style and approach

This book follows a recipe-based problem-solution approach to address and dispel challenges faced when implementing and using ServiceNow on a regular basis.It will act as a quick solution when trying to solve specific problems without having to read an exhaustive tutorial.

ServiceNow Cookbook

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ServiceNow Cookbook

Copyright © 2017 Packt Publishing

All rights reserved. No part of this book may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without the prior written permission of the publisher, except in the case of brief quotations embedded in critical articles or reviews.

Every effort has been made in the preparation of this book to ensure the accuracy of the information presented. However, the information contained in this book is sold without warranty, either express or implied. Neither the author, nor Packt Publishing, and its dealers and distributors will be held liable for any damages caused or alleged to be caused directly or indirectly by this book.

Packt Publishing has endeavored to provide trademark information about all of the companies and products mentioned in this book by the appropriate use of capitals. However, Packt Publishing cannot guarantee the accuracy of this information.

First published: February 2017

Production reference: 1240217

Published by Packt Publishing Ltd.

Livery Place

35 Livery Street

Birmingham

B3 2PB, UK.

ISBN 978-1-78588-052-0

www.packtpub.com

Credits

Author Ashish Rudra Srivastava	Copy Editor Safis Editing
Reviewer Sukhwinder Wadhwa	Project Coordinator Kinjal Bari
Commissioning Editor Kartikey Pandey	Proofreader Safis Editing
Acquisition Editor Rahul Nair	Indexer Pratik Shirodkar
Content Development Editor Mehvash Fatima	Graphics Kirk D'Penha
Technical Editor Varsha Shivhare	Production Coordinator Nilesh Mohite

About the Author

Ashish Rudra Srivastava is an ITIL and Service-Now Certified Professional who has assisted multiple global organizations in ITSM, CRM, BPM and Infrastructure Management implementations and solutions delivery. He holds a bachelor degree in Computer Science & Engineering and a dabbler at Artificial Intelligence, Big Data, Cloud & mobile application development, Enterprise architecture frameworks and ITSM applications. He works as a Service-Now consultant, developer and trainer and has trained numerous industry professionals in ITSM tools like Service Now, BMC Remedy and JIRA in administration, development and implementation areas. He is a strategic partner to clients in Insurance, Banking and Manufacturing domains.

His research interest lies in Artificial Intelligence based network security systems. He has propounded an innovative concept of PMA-Hardware utilising an indigenous framework called NFCL model. His research paper on this titled Hardware Based Total Secured Networks was published in IJFCC journal in 2012. http://www.ijfcc.org/papers/93-F0040.pdf.

You can find him on LinkedIn https://www.linkedin.com/in/ashishsrivastava03

I would like to express my gratitude to Lord Ganesha for giving me strength, my Father Rudra Pratap Srivastava and my mother Reeta Srivastava who have nurtured me into the person who I am today. My special thanks to Mehvash Fatima for editing and composing the book. Last but not least, my thanks to all those people I have been associated with whose names don’t find mention here but have contributed in shaping this.

About the Reviewer

Sukhwinder Wadhwa is currently working as a Senior Consultant - ServiceNow at Infosys Ltd. He has 8.5+ years of experience in IT Service Management Consulting, ITSM Tools Functional Consulting and Pre-sales. He has rich experience in Business Analysis, Solution Design, IT Service Delivery and Operations.

For his qualification, Sukhwinder has done B.Tech (IT) and MBA(IT) and is a ServiceNow Certified Administrator and ServiceNow Certified Implementation Specialist. In addition, he has certifications in, ITIL v3 foundation, ...