Winning with Customers
eBook - ePub

Winning with Customers

A Playbook for B2B

  1. English
  2. ePUB (mobile friendly)
  3. Available on iOS & Android
eBook - ePub

Winning with Customers

A Playbook for B2B

About this book

Do Your Customers Make More Money Doing Business With You?

Knowing the answer can help you build measurable and valuable customer relationships, outperform the competition, and unlock profitable growth.

Companies are blind to opportunities for profitable customer relationships without a deep understanding of how they create customer value relative to competitors. With a rigorous and measurable understanding of how customers make more money today and in the future with you, combined with supporting plans and tools to align the entire organization for success, a company can win and win big. Winning with Customers offers a step-by-step playbook to help companies develop this capability for themselves, act on it, build a culture around it and sustain it over time. The playbook includes case studies, interviews, and tools from leading B2B companies who have demonstrated success. Written by recognized business thought leaders and practitioners, this book will guide you to profitable growth. The book also serves as a launch point into a community of like-minded executives that includes a companion website which offers exercises, access to thought leaders, and other tools help you win with customers.

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Yes, you can access Winning with Customers by D. Keith Pigues,Jerry D. Alderman in PDF and/or ePUB format, as well as other popular books in Business & Marketing. We have over one million books available in our catalogue for you to explore.

Information

Publisher
Wiley
Year
2010
Print ISBN
9780470547991
eBook ISBN
9780470768518
Edition
1
Subtopic
Marketing

Table of contents

  1. Praise
  2. Title Page
  3. Copyright Page
  4. Dedication
  5. Foreword
  6. Preface
  7. Acknowledgments
  8. Introduction
  9. Chapter 1 - Why We Lose
  10. Chapter 2 - Define Winning
  11. Chapter 3 - The Playbook
  12. Chapter 4 - Winning Metrics
  13. Chapter 5 - What Does Your Customer Think?
  14. Chapter 6 - Informing Decisions
  15. Chapter 7 - Executing Value Creation and Value Capture
  16. Chapter 8 - The Scoreboard
  17. Chapter 9 - Getting Started
  18. Chapter 10 - Sustaining and Scaling
  19. Afterword
  20. About the Authors
  21. About the Contributors
  22. Index
  23. Appendix A - Our Approach to Certification and Building Capability
  24. Appendix B - A Little More Background on Outside-In