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The Best Service is No Service
How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Bill Price, David Jaffe
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eBook - ePub
The Best Service is No Service
How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Bill Price, David Jaffe
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About This Book
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrongâeliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service":
- Eliminate dumb contacts
- Create engaging self-service
- Be proactive
- Make it easy to contact your company
- Own the actions across the company
- Listen and act
- Deliver great service experiences
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Table of contents
Citation styles for The Best Service is No Service
APA 6 Citation
Price, B., & Jaffe, D. (2011). The Best Service is No Service (1st ed.). Wiley. Retrieved from https://www.perlego.com/book/1010297/the-best-service-is-no-service-how-to-liberate-your-customers-from-customer-service-keep-them-happy-and-control-costs-pdf (Original work published 2011)
Chicago Citation
Price, Bill, and David Jaffe. (2011) 2011. The Best Service Is No Service. 1st ed. Wiley. https://www.perlego.com/book/1010297/the-best-service-is-no-service-how-to-liberate-your-customers-from-customer-service-keep-them-happy-and-control-costs-pdf.
Harvard Citation
Price, B. and Jaffe, D. (2011) The Best Service is No Service. 1st edn. Wiley. Available at: https://www.perlego.com/book/1010297/the-best-service-is-no-service-how-to-liberate-your-customers-from-customer-service-keep-them-happy-and-control-costs-pdf (Accessed: 14 October 2022).
MLA 7 Citation
Price, Bill, and David Jaffe. The Best Service Is No Service. 1st ed. Wiley, 2011. Web. 14 Oct. 2022.