Most popular on Perlego
Sales Force Management_cover
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Contemporary Selling_cover
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2016
Contemporary Selling_cover
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Emotional Intelligence for Sales Success_cover
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The Art of Client Service_cover
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2016
Customer Relationship Management_cover
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Green Giants_cover
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2015
The Swipe-Right Customer Experience_cover
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Sanna Eskelinen, Belinda Gerdt
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Customer Success_cover
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2016
Experiential Marketing_cover
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Wided Batat
2019
The Experience Maker_cover
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The Customer Copernicus_cover
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2021
The Journey Mapping Playbook_cover
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Transform Customer Experience_cover
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Isabella Villani
2019
The Hidden Leader_cover
The Hidden Leader
Scott Edinger, James M. KOUZES, Laurie Sain
2015
The Customer-Base Audit_cover
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Peter Fader, Bruce G. S. Hardie, Michael Ross
2022
The Gold Standard_cover
The Gold Standard
Colin Cowie
2021
Managing Customer Experiences in an Omnichannel World_cover
Managing Customer Experiences in an Omnichannel World
Taşkın Dirsehan
2020
Building Brand Communities_cover
Building Brand Communities
Carrie Melissa Jones, Charles Vogl
2020
A Practical Guide to Airline Customer Service_cover
A Practical Guide to Airline Customer Service
Colin C. Law
2018
Beyond the Sales Process_cover
Beyond the Sales Process
Steve Andersen, Dave Stein
2016
The Customer Service Survival Kit_cover
The Customer Service Survival Kit
Richard Gallagher
2013
A Complaint Is a Gift_cover
A Complaint Is a Gift
Janelle Barlow
2008
Empathy In Action_cover
Empathy In Action
Tony Bates, Natalie Petouhoff
2021
Customer Data Platforms_cover
Customer Data Platforms
Martin Kihn, Christopher B. O'Hara
2020
The Business Model Canvas_cover
The Business Model Canvas
50minutes
2017
Customer Loyalty Programmes and Clubs_cover
Customer Loyalty Programmes and Clubs
Stephan A. Butscher
2017
Design for Services_cover
Design for Services
Anna Meroni, Daniela Sangiorgi
2016
The Customer Success Professional's Handbook_cover
The Customer Success Professional's Handbook
Ashvin Vaidyanathan, Ruben Rabago
2020
Discovering the Soul of Service_cover
Discovering the Soul of Service
Leonard L. Berry
1999
Loyalty Management_cover
Loyalty Management
Cristina Ziliani, Marco Ieva
2019
High-Profit Prospecting_cover
High-Profit Prospecting
Mark Hunter, CSP
2016
Amaze Every Customer Every Time_cover
Amaze Every Customer Every Time
Shep Hyken
2013
Orchestrating Experiences_cover
Orchestrating Experiences
Chris Risdon, Patrick Quattlebaum
2018
Customer Service in Tourism and Hospitality_cover
Customer Service in Tourism and Hospitality
Simon Hudson, Louise Hudson
2017
Service Design for Business_cover
Service Design for Business
Ben Reason, Lavrans Løvlie, Melvin Brand Flu
2015
The Trusted Advisor: 20th Anniversary Edition_cover
The Trusted Advisor: 20th Anniversary Edition
Charles H. Green, Robert M. Galford, David H. Maister
2001
Know What You're FOR_cover
Know What You're FOR
Jeff Henderson
2019
Get Scrappy_cover
Get Scrappy
Nick Westergaard
2016
Customer Experience 3.0_cover
Customer Experience 3.0
John Goodman
2014
Delivering Knock Your Socks Off Service_cover
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Performance Research Associates
2011
Customer Experience Innovation_cover
Customer Experience Innovation
Robert Dew, Cyrus Allen
2018
Chief Customer Officer 2.0_cover
Chief Customer Officer 2.0
Jeanne Bliss
2015
The Referral Code_cover
The Referral Code
Larry Pinci, Phil Glosserman
2010
Get Clients Now! (TM)_cover
Get Clients Now! (TM)
C. Hayden
2013
The Experience_cover
The Experience
Bruce Loeffler, Brian Church
2015
Emotional Value_cover
Emotional Value
Janelle Barlow, Dianna Maul
2000
Atención al cliente y calidad en el servicio. COMM002PO_cover
Atención al cliente y calidad en el servicio. COMM002PO
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Strategic Customer Service_cover
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John Goodman
2019
Sales Management_cover
Sales Management
Robert E. Hinson, Ogechi Adeola, Abednego Feehi Okoe Amartey
2018
The Introvert's Edge_cover
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Matthew Pollard, Derek Lewis
2018
The 11 Laws of Likability_cover
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Michelle Tillis Lederman
2011
Superior Customer Value_cover
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Art Weinstein
2018
No B. S. Guide to Maximum Referrals and Customer Retention_cover
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Dan S. Kennedy, Shaun Buck
2016
The Business of Belonging_cover
The Business of Belonging
David Spinks
2021
Selling Luxury_cover
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Robin Lent, Genevieve Tour
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The Frictionless Organization_cover
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Bill Price, David Jaffe
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Customer Service for Hospitality and Tourism_cover
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The Ultimate Customer Experience_cover
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Think Human_cover
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The Hospitality Mentality_cover
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Josh Liebman
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Ask & Deliver_cover
Ask & Deliver
Mary Ann O'Brien
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The Power of Value Selling_cover
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The Abusive Customer_cover
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The Versatile Leader_cover
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2023
CX-PRO_cover
CX-PRO
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Luxury Marketing, Sustainability and Technology_cover
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Hold On, You Lost Me: Use Learning Styles to Create Training That Sticks_cover
Hold On, You Lost Me: Use Learning Styles to Create Training That Sticks
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CAMERIERE IN 1 ORA_cover
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Roberta Quinz
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Treasure Hunt_cover
Treasure Hunt
Michael Hinkle
2024
Customer Relationship Management_cover
Customer Relationship Management
Daniel D. Prior, Francis Buttle, Stan Maklan
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deComplify_cover
deComplify
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Unforgettable_cover
Unforgettable
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The Advantage of Other_cover
The Advantage of Other
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2023
UX para empresas_cover
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Customer Service Delivery in Africa_cover
Customer Service Delivery in Africa
Robert Ebo Hinson, Esi Akyere Mensah, Doreen Anyamesem Odame
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The Future of Service is 5D_cover
The Future of Service is 5D
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UX para empresas_cover
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Jorge Márquez, Emiliano Labrador
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Treasure Hunt_cover
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Michael Hinkle
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La human satisfaction con il metodo ERE_cover
La human satisfaction con il metodo ERE
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2021
Cliente e Service Management_cover
Cliente e Service Management
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2011
Customer Relationship Management_cover
Customer Relationship Management
Daniel D. Prior, Francis Buttle, Stan Maklan
2024
deComplify_cover
deComplify
Gary S. Michel
2024
Ask & Deliver_cover
Ask & Deliver
Mary Ann O'Brien
2023
Fidelizar sin límites_cover
Fidelizar sin límites
Sandy Rogers, Leena Rinne y Shawn Moon
2020
Customer Communities_cover
Customer Communities
Nick Mehta, Robin Van Lieshout
2023
The Power of Value Selling_cover
The Power of Value Selling
Julie Thomas
2023
Unforgettable_cover
Unforgettable
Phil Mershon
2023
The Abusive Customer_cover
The Abusive Customer
Ivaylo Yorgov
2023
The Advantage of Other_cover
The Advantage of Other
Nancy Geenen
2023
The Versatile Leader_cover
The Versatile Leader
Msuega Tese
2023
The Ultimate Customer Experience_cover
The Ultimate Customer Experience
Scott McKain
2023
CX-PRO_cover
CX-PRO
Karl Sharicz
2023
Luxury Marketing, Sustainability and Technology_cover
Luxury Marketing, Sustainability and Technology
Park Thaichon, Sara Quach
2023
America's Service Meltdown_cover
America's Service Meltdown
Raul Pupo
2010
Är min chef ett barn?_cover
Är min chef ett barn?
Stefano Calicchio
2021
Hold On, You Lost Me: Use Learning Styles to Create Training That Sticks_cover
Hold On, You Lost Me: Use Learning Styles to Create Training That Sticks
Jeanine Blackwell, Bernice McCarthy
2023
Handling Complaints_cover
Handling Complaints
Angelena Boden
2015
The Customer-Base Audit_cover
The Customer-Base Audit
Peter Fader, Bruce G. S. Hardie, Michael Ross
2022
Il CRM_cover
Il CRM
Antoine Delers
2023