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Sales Force Management_cover
Sales Force Management
Mark W. Johnston, Greg W. Marshall
2020
Contemporary Selling_cover
Contemporary Selling
Mark W. Johnston, Greg W. Marshall
2016
Design for Services_cover
Design for Services
Anna Meroni, Daniela Sangiorgi
2016
Contemporary Selling_cover
Contemporary Selling
Mark W. Johnston, Greg W. Marshall
2021
Customer Relationship Management_cover
Customer Relationship Management
Roger J. Baran, Robert J. Galka
2016
Service Design for Business_cover
Service Design for Business
Ben Reason, Lavrans Løvlie, Melvin Brand Flu
2015
Loyalty Management_cover
Loyalty Management
Cristina Ziliani, Marco Ieva
2019
Chief Customer Officer 2.0_cover
Chief Customer Officer 2.0
Jeanne Bliss
2015
Customer Success_cover
Customer Success
Nick Mehta, Dan Steinman, Lincoln Murphy
2016
The Experience Maker_cover
The Experience Maker
Dan Gingiss
2021
The Journey Mapping Playbook_cover
The Journey Mapping Playbook
Jerry Angrave
2020
Building Brand Communities_cover
Building Brand Communities
Carrie Melissa Jones, Charles Vogl
2020
Transform Customer Experience_cover
Transform Customer Experience
Isabella Villani
2019
Experiential Marketing_cover
Experiential Marketing
Wided Batat
2019
The Hidden Leader_cover
The Hidden Leader
Scott Edinger, James M. KOUZES, Laurie Sain
2015
The Customer Copernicus_cover
The Customer Copernicus
Charlie Dawson, Seán Meehan
2021
The Customer-Base Audit_cover
The Customer-Base Audit
Peter Fader, Bruce G. S. Hardie, Michael Ross
2022
How to Win Campaigns_cover
How to Win Campaigns
Chris Rose
2012
Customer Engagement Marketing_cover
Customer Engagement Marketing
Robert W. Palmatier, V. Kumar, Colleen M. Harmeling
2017
Customer Loyalty Programmes and Clubs_cover
Customer Loyalty Programmes and Clubs
Stephan A. Butscher
2017
The Customer Success Professional's Handbook_cover
The Customer Success Professional's Handbook
Ashvin Vaidyanathan, Ruben Rabago
2020
Customer Service in Tourism and Hospitality_cover
Customer Service in Tourism and Hospitality
Simon Hudson, Louise Hudson
2017
High-Profit Prospecting_cover
High-Profit Prospecting
Mark Hunter, CSP
2016
Emotional Intelligence for Sales Success_cover
Emotional Intelligence for Sales Success
Colleen Stanley
2012
The Trusted Advisor: 20th Anniversary Edition_cover
The Trusted Advisor: 20th Anniversary Edition
Charles H. Green, Robert M. Galford, David H. Maister
2001
Discovering the Soul of Service_cover
Discovering the Soul of Service
Leonard L. Berry
1999
Achieving Customer Experience Excellence through a Quality Management System_cover
Achieving Customer Experience Excellence through a Quality Management System
Alka Jarvis, Luis Morales, Ulka Ranadive
2016
Get Scrappy_cover
Get Scrappy
Nick Westergaard
2016
Amaze Every Customer Every Time_cover
Amaze Every Customer Every Time
Shep Hyken
2013
What's the Secret?_cover
What's the Secret?
John R. DiJulius
2011
Customer Experience 3.0_cover
Customer Experience 3.0
John Goodman
2014
Green Giants_cover
Green Giants
E. Williams
2015
Know What You're FOR_cover
Know What You're FOR
Jeff Henderson
2019
Construyendo Xperiencias_cover
Construyendo Xperiencias
Rodrigo Fernández de Paredes Alegría
2018
The Best Service is No Service_cover
The Best Service is No Service
Bill Price, David Jaffe
2011
Be the Spark_cover
Be the Spark
Simon T. Bailey
2018
Get Clients Now_cover
Get Clients Now
C. Hayden
2013
Emotional Value_cover
Emotional Value
Janelle Barlow, Dianna Maul
2000
Customer Service for Hospitality and Tourism_cover
Customer Service for Hospitality and Tourism
Simon Hudson, Louise Hudson
2022
The Business of Belonging_cover
The Business of Belonging
David Spinks
2021
The Customer of the Future_cover
The Customer of the Future
Blake Morgan
2019
Practical Customer Success Management_cover
Practical Customer Success Management
Rick Adams
2019
Dealing with Difficult Customers_cover
Dealing with Difficult Customers
Noah Fleming, Shawn Veltman
2017
Measuring Customer Experience_cover
Measuring Customer Experience
Philipp Klaus
2014
Experiential Marketing_cover
Experiential Marketing
Wided Batat
2020
Engaging Brands_cover
Engaging Brands
Michela Addis
2020
Customer Innovation_cover
Customer Innovation
Marion Debruyne, Koen Tackx
2019
Summary: The Best Service Is No Service_cover
Summary: The Best Service Is No Service
BusinessNews Publishing
2016
Redefining Operational Excellence_cover
Redefining Operational Excellence
Andrew Miller
2014
The 11 Laws of Likability_cover
The 11 Laws of Likability
Michelle Tillis Lederman
2011
Customer Data Platforms_cover
Customer Data Platforms
Martin Kihn, Christopher B. O'Hara
2020
Superior Customer Value_cover
Superior Customer Value
Art Weinstein
2018
Customer Relationship Management_cover
Customer Relationship Management
50minutes
2017
How to Measure Customer Satisfaction_cover
How to Measure Customer Satisfaction
Nigel Hill
2017
The Handbook of Customer Satisfaction and Loyalty Measurement_cover
The Handbook of Customer Satisfaction and Loyalty Measurement
Nigel Hill, Jim Alexander
2017
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Customer Communities_cover
Customer Communities
Nick Mehta, Robin Van Lieshout
2023
Digital Customer Success_cover
Digital Customer Success
Nick Mehta, Kellie Capote
2024
The Hospitality Mentality_cover
The Hospitality Mentality
Josh Liebman
2023
Managing Customer Relationships Using Customer Care Techniques_cover
Managing Customer Relationships Using Customer Care Techniques
Anna Brzozowska, Stanis?aw Brzezi?ski, Arnold Pabian, Barbara Pabian
2024
Customer Service Delivery in Africa_cover
Customer Service Delivery in Africa
Robert Ebo Hinson, Esi Akyere Mensah, Doreen Anyamesem Odame
2024
Cameriere in 1 ora_cover
Cameriere in 1 ora
Roberta Quinz
2024
Legendeering_cover
Legendeering
Tom Langan
2024
Think Human_cover
Think Human
Olivier Duha
2024
deComplify_cover
deComplify
Gary S. Michel
2024
Ask & Deliver_cover
Ask & Deliver
Mary Ann O'Brien
2023
Unforgettable_cover
Unforgettable
Phil Mershon
2023
Customer Relationship Management_cover
Customer Relationship Management
Daniel D. Prior, Francis Buttle, Stan Maklan
2024
The Power of Value Selling_cover
The Power of Value Selling
Julie Thomas
2023
The Versatile Leader_cover
The Versatile Leader
Msuega Tese
2023
The 10-Second Customer Journey_cover
The 10-Second Customer Journey
Todd Unger
2024
The 8 Laws Of Customer-Focused Leadership_cover
The 8 Laws Of Customer-Focused Leadership
Blake Morgan
2024
Marketplace Dignity_cover
Marketplace Dignity
Cait Lamberton, Cait Lamberton, Neela A. Saldanha, Neela A. Saldanha, Tom Wein, Tom Wein
2024
Call Center Connections_cover
Call Center Connections
Peter Lyle DeHaan
2024
Salesforce For Dummies_cover
Salesforce For Dummies
Liz Kao, Jon Paz
2024
The Future of Service is 5D_cover
The Future of Service is 5D
Jaquie Scammell
2024
Treasure Hunt_cover
Treasure Hunt
Michael Hinkle
2024
From Entrance To Exit_cover
From Entrance To Exit
Valerie Russell
2023
The Abusive Customer_cover
The Abusive Customer
Ivaylo Yorgov
2023
The Advantage of Other_cover
The Advantage of Other
Nancy Geenen
2023
The Customer Centricity Ebook Collection_cover
The Customer Centricity Ebook Collection
Peter Fader, Bruce G. S. Hardie, Michael Ross, Sarah E. Toms
2024
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The Customer Centricity Ebook Collection_cover
The Customer Centricity Ebook Collection
Peter Fader, Bruce G. S. Hardie, Michael Ross, Sarah E. Toms
2024
The 8 Laws Of Customer-Focused Leadership_cover
The 8 Laws Of Customer-Focused Leadership
Blake Morgan
2024
The 10-Second Customer Journey_cover
The 10-Second Customer Journey
Todd Unger
2024
How to Talk to Customers_cover
How to Talk to Customers
2007
Brand Hate_cover
Brand Hate
S. Umit Kucuk
2016
Public Relations Cases_cover
Public Relations Cases
Danny Moss, Barbara DeSanto
2022
Marketplace Dignity_cover
Marketplace Dignity
Cait Lamberton, Cait Lamberton, Neela A. Saldanha, Neela A. Saldanha, Tom Wein, Tom Wein
2024
Managing Customer Relationships Using Customer Care Techniques_cover
Managing Customer Relationships Using Customer Care Techniques
Anna Brzozowska, Stanis?aw Brzezi?ski, Arnold Pabian, Barbara Pabian
2024
Customer Experience Design_cover
Customer Experience Design
Joe Heapy, Oliver King, James Samperi
Growth Hacking_cover
Growth Hacking
Gerardo Forliano
Engaging Brands_cover
Engaging Brands
Michela Addis
2020
Revenue Assurance_cover
Revenue Assurance
Eric Priezkalns
2016
The Intimate Supply Chain_cover
The Intimate Supply Chain
David Frederick Ross
2008
Customer Service Delivery in Africa_cover
Customer Service Delivery in Africa
Robert Ebo Hinson, Esi Akyere Mensah, Doreen Anyamesem Odame
2024
The Future of Service is 5D_cover
The Future of Service is 5D
Jaquie Scammell
2024
Excellence Wins_cover
Excellence Wins
Horst Schulze, Dean Merrill
2019
The Intimate Supply Chain_cover
The Intimate Supply Chain
David Frederick Ross
2008
Revenue Assurance_cover
Revenue Assurance
Eric Priezkalns
2016
Cameriere in 1 ora_cover
Cameriere in 1 ora
Roberta Quinz
2024
UX para empresas_cover
UX para empresas
Jorge Márquez, Emiliano Labrador
2023
Treasure Hunt_cover
Treasure Hunt
Michael Hinkle
2024
La human satisfaction con il metodo ERE_cover
La human satisfaction con il metodo ERE
Marzio Bonferroni
Cliente e Service Management_cover
Cliente e Service Management
Enrico Valdani, Enrico Valdani
Customer Relationship Management_cover
Customer Relationship Management
Daniel D. Prior, Francis Buttle, Stan Maklan
2024
Legendeering_cover
Legendeering
Tom Langan
2024
The Hospitality Mentality_cover
The Hospitality Mentality
Josh Liebman
2023
Think Human_cover
Think Human
Olivier Duha
2024
deComplify_cover
deComplify
Gary S. Michel
2024
Ask & Deliver_cover
Ask & Deliver
Mary Ann O'Brien
2023
Fidelizar sin límites_cover
Fidelizar sin límites
Sandy Rogers, Leena Rinne y Shawn Moon
2020
Customer Communities_cover
Customer Communities
Nick Mehta, Robin Van Lieshout
2023
The Power of Value Selling_cover
The Power of Value Selling
Julie Thomas
2023
Unforgettable_cover
Unforgettable
Phil Mershon
2023
The Abusive Customer_cover
The Abusive Customer
Ivaylo Yorgov
2023
The Advantage of Other_cover
The Advantage of Other
Nancy Geenen
2023
The Versatile Leader_cover
The Versatile Leader
Msuega Tese
2023
The Ultimate Customer Experience_cover
The Ultimate Customer Experience
Scott McKain
2023