Designing the Best Call Center for Your Business
eBook - ePub

Designing the Best Call Center for Your Business

  1. 300 pages
  2. English
  3. ePUB (mobile friendly)
  4. Available on iOS & Android
eBook - ePub

Designing the Best Call Center for Your Business

About this book

Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups.

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Information

Publisher
CRC Press
Year
2005
Topic
Business
eBook ISBN
9781040159194
Subtopic
Human Resource Management
Index
Business

Table of contents

  1. Cover
  2. Half Title
  3. Title Page
  4. Copyright Page
  5. Dedication
  6. Table of Contents
  7. Foreword
  8. Preface
  9. Introduction
  10. Acknowledgements
  11. Chapter 1: What Are Call Centers?
  12. Chapter 2: Call Center Functions
  13. Chapter 3: Planning in the Call Center
  14. Chapter 4: Self-Service
  15. Chapter 5: Home Working
  16. Chapter 6: Outsourcing
  17. Chapter 7: Site Selection
  18. Chapter 8: Onshoring, Nearshoring, and Offshoring
  19. Chapter 9: Serving Hispanics
  20. Chapter 10: Foreign Markets
  21. Chapter 11: Property Considerations
  22. Chapter 12: Design, Ergonomics, and Safety
  23. Chapter 13: Staffing Your Call Center
  24. Chapter 14: Training and Retention
  25. Chapter 15: Management Issues
  26. Chapter 16: Resources Guide
  27. Appendix I: Call Center Gallery
  28. Appendix II: Locate in the Big Apple? Don’t Say ‘fugedaboudit!’ Just Yet!

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Yes, you can access Designing the Best Call Center for Your Business by Brendan Read in PDF and/or ePUB format, as well as other popular books in Business & Human Resource Management. We have over 1.5 million books available in our catalogue for you to explore.