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Sales Force Management_cover
Sales Force ManagementMark W. Johnston, Greg W. Marshall
2020
Customer Relationship Management_cover
Customer Relationship ManagementFrancis Buttle, Stan Maklan
2019
Contemporary Selling_cover
Contemporary SellingMark W. Johnston, Greg W. Marshall
2016
Contemporary Selling_cover
Contemporary SellingMark W. Johnston, Greg W. Marshall
2021
Emotional Intelligence for Sales Success_cover
Emotional Intelligence for Sales SuccessColleen Stanley
2012
Customer Relationship Management_cover
Customer Relationship ManagementRoger J. Baran, Robert J. Galka
2016
Loyalty Management_cover
Loyalty ManagementCristina Ziliani, Marco Ieva
2019
Service Design for Business_cover
Service Design for BusinessBen Reason, Lavrans Løvlie, Melvin Brand Flu
2015
Green Giants_cover
Green GiantsE. Williams
2015
Key Account Management Excellence in Pharma & Medtech_cover
Key Account Management Excellence in Pharma & MedtechMike Moorman
2022
Building Brand Communities_cover
Building Brand CommunitiesCarrie Melissa Jones, Charles Vogl
2020
Transform Customer Experience_cover
Transform Customer ExperienceIsabella Villani
2019
Customer Success_cover
Customer SuccessNick Mehta, Dan Steinman, Lincoln Murphy
2016
Experiential Marketing_cover
Experiential MarketingWided Batat
2019
The Customer-Base Audit_cover
The Customer-Base AuditPeter Fader, Bruce G. S. Hardie, Michael Ross
2022
Managing Customer Experiences in an Omnichannel World_cover
Managing Customer Experiences in an Omnichannel WorldTaşkın Dirsehan
2020
Customer Data Platforms_cover
Customer Data PlatformsMartin Kihn, Christopher B. O'Hara
2020
The Business Model Canvas_cover
The Business Model Canvas50minutes
2017
The Hidden Leader_cover
The Hidden LeaderScott Edinger, James M. KOUZES, Laurie Sain
2015
The Customer Service Survival Kit_cover
The Customer Service Survival KitRichard Gallagher
2013
The Customer Copernicus_cover
The Customer CopernicusCharlie Dawson, Seán Meehan
2021
Customer Engagement Marketing_cover
Customer Engagement MarketingRobert W. Palmatier, V. Kumar, Colleen M. Harmeling
2017
A Practical Guide to Airline Customer Service_cover
A Practical Guide to Airline Customer ServiceColin C. Law
2018
Customer Loyalty Programmes and Clubs_cover
Customer Loyalty Programmes and ClubsStephan A. Butscher
2017
Design for Services_cover
Design for ServicesAnna Meroni, Daniela Sangiorgi
2016
The Art of Client Service_cover
The Art of Client ServiceRobert Solomon
2016
The Customer Success Professional's Handbook_cover
The Customer Success Professional's HandbookAshvin Vaidyanathan, Ruben Rabago
2020
What's the Secret?_cover
What's the Secret?John R. DiJulius
2011
Discovering the Soul of Service_cover
Discovering the Soul of ServiceLeonard L. Berry
1999
Know What You're FOR_cover
Know What You're FORJeff Henderson
2019
Orchestrating Experiences_cover
Orchestrating ExperiencesChris Risdon, Patrick Quattlebaum
2018
Customer Service in Tourism and Hospitality_cover
Customer Service in Tourism and HospitalitySimon Hudson, Louise Hudson
2017
High-Profit Prospecting_cover
High-Profit ProspectingMark Hunter, CSP
2016
Get Scrappy_cover
Get ScrappyNick Westergaard
2016
Amaze Every Customer Every Time_cover
Amaze Every Customer Every TimeShep Hyken
2013
The Trusted Advisor: 20th Anniversary Edition_cover
The Trusted Advisor: 20th Anniversary EditionCharles H. Green, Robert M. Galford, David H. Maister
2001
Customer Experience 3.0_cover
Customer Experience 3.0John Goodman
2014
Customer Experience Innovation_cover
Customer Experience InnovationRobert Dew, Cyrus Allen
2018
The Swipe-Right Customer Experience_cover
The Swipe-Right Customer ExperienceSanna Eskelinen, Belinda Gerdt
2022
Mastering Microsoft Dynamics 365 Implementations_cover
Mastering Microsoft Dynamics 365 ImplementationsEric Newell
2021
Chief Customer Officer 2.0_cover
Chief Customer Officer 2.0Jeanne Bliss
2015
Be the Spark_cover
Be the SparkSimon T. Bailey
2018
The Referral Code_cover
The Referral CodeLarry Pinci, Phil Glosserman
2010
The Experience Maker_cover
The Experience MakerDan Gingiss
2021
Atención al cliente y calidad en el servicio. COMM002PO_cover
Atención al cliente y calidad en el servicio. COMM002POMiguel Ángel Mateos de Pablo Blanco, S. L. Innovación y Cualificación
2019
Superior Customer Value_cover
Superior Customer ValueArt Weinstein
2018
Measuring Customer Service Effectiveness_cover
Measuring Customer Service EffectivenessSarah Cook
2017
No B. S. Guide to Maximum Referrals and Customer Retention_cover
No B. S. Guide to Maximum Referrals and Customer RetentionDan S. Kennedy, Shaun Buck
2016
The Experience_cover
The ExperienceBruce Loeffler, Brian Church
2015
Get Clients Now_cover
Get Clients NowC. Hayden
2013
Emotional Value_cover
Emotional ValueJanelle Barlow, Dianna Maul
2000
The Frictionless Organization_cover
The Frictionless OrganizationBill Price, David Jaffe
2022
Customer Service for Hospitality and Tourism_cover
Customer Service for Hospitality and TourismSimon Hudson, Louise Hudson
2022
The Business of Belonging_cover
The Business of BelongingDavid Spinks
2021
Experiential Marketing_cover
Experiential MarketingWided Batat
2020
The Journey Mapping Playbook_cover
The Journey Mapping PlaybookJerry Angrave
2020
Ignore Your Customers_cover
Ignore Your CustomersMicah Solomon
2020
The Customer of the Future_cover
The Customer of the FutureBlake Morgan
2019
Practical Customer Success Management_cover
Practical Customer Success ManagementRick Adams
2019
Customer Innovation_cover
Customer InnovationMarion Debruyne, Koen Tackx
2019