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Showing 1 - 60 out of 491 books
Sales Force Management
Mark W. Johnston, Greg W. Marshall
2020
Contemporary Selling
Mark W. Johnston, Greg W. Marshall
2016
Design for Services
Anna Meroni, Daniela Sangiorgi
2016
Contemporary Selling
Mark W. Johnston, Greg W. Marshall
2021
Customer Relationship Management
Roger J. Baran, Robert J. Galka
2016
Service Design for Business
Ben Reason, Lavrans Løvlie, Melvin Brand Flu
2015
Loyalty Management
Cristina Ziliani, Marco Ieva
2019
Chief Customer Officer 2.0
Jeanne Bliss
2015
Customer Success
Nick Mehta, Dan Steinman, Lincoln Murphy
2016
The Experience Maker
Dan Gingiss
2021
The Journey Mapping Playbook
Jerry Angrave
2020
Building Brand Communities
Carrie Melissa Jones, Charles Vogl
2020
Transform Customer Experience
Isabella Villani
2019
Experiential Marketing
Wided Batat
2019
The Hidden Leader
Scott Edinger, James M. KOUZES, Laurie Sain
2015
The Customer Copernicus
Charlie Dawson, Seán Meehan
2021
The Customer-Base Audit
Peter Fader, Bruce G. S. Hardie, Michael Ross
2022
Managing Customer Experiences in an Omnichannel World
Taşkın Dirsehan
2020
A Practical Guide to Airline Customer Service
Colin C. Law
2018
How to Win Campaigns
Chris Rose
2012
Customer Engagement Marketing
Robert W. Palmatier, V. Kumar, Colleen M. Harmeling
2017
Customer Loyalty Programmes and Clubs
Stephan A. Butscher
2017
The Customer Success Professional's Handbook
Ashvin Vaidyanathan, Ruben Rabago
2020
Customer Service in Tourism and Hospitality
Simon Hudson, Louise Hudson
2017
High-Profit Prospecting
Mark Hunter, CSP
2016
Emotional Intelligence for Sales Success
Colleen Stanley
2012
The Trusted Advisor: 20th Anniversary Edition
Charles H. Green, Robert M. Galford, David H. Maister
2001
Discovering the Soul of Service
Leonard L. Berry
1999
Achieving Customer Experience Excellence through a Quality Management System
Alka Jarvis, Luis Morales, Ulka Ranadive
2016
Get Scrappy
Nick Westergaard
2016
Amaze Every Customer Every Time
Shep Hyken
2013
What's the Secret?
John R. DiJulius
2011
Customer Experience 3.0
John Goodman
2014
Green Giants
E. Williams
2015
Know What You're FOR
Jeff Henderson
2019
Construyendo Xperiencias
Rodrigo Fernández de Paredes Alegría
2018
The Best Service is No Service
Bill Price, David Jaffe
2011
Mastering Microsoft Dynamics 365 Implementations
Eric Newell
2021
Be the Spark
Simon T. Bailey
2018
Get Clients Now
C. Hayden
2013
Emotional Value
Janelle Barlow, Dianna Maul
2000
Customer Service for Hospitality and Tourism
Simon Hudson, Louise Hudson
2022
Key Account Management Excellence in Pharma & Medtech
Mike Moorman
2022
The Business of Belonging
David Spinks
2021
The Customer of the Future
Blake Morgan
2019
Practical Customer Success Management
Rick Adams
2019
Dealing with Difficult Customers
Noah Fleming, Shawn Veltman
2017
Measuring Customer Experience
Philipp Klaus
2014
Experiential Marketing
Wided Batat
2020
Engaging Brands
Michela Addis
2020
Customer Innovation
Marion Debruyne, Koen Tackx
2019
Measuring Customer Service Effectiveness
Sarah Cook
2017
Summary: The Best Service Is No Service
BusinessNews Publishing
2016
Redefining Operational Excellence
Andrew Miller
2014
The 11 Laws of Likability
Michelle Tillis Lederman
2011
Customer Data Platforms
Martin Kihn, Christopher B. O'Hara
2020
Superior Customer Value
Art Weinstein
2018
Customer Relationship Management
50minutes
2017
How to Measure Customer Satisfaction
Nigel Hill
2017
The Handbook of Customer Satisfaction and Loyalty Measurement
Nigel Hill, Jim Alexander
2017
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