eBook - ePub

The 10-Second Customer Journey

Name: The 10-Second Customer Journey
Author: Todd Unger

The CXO's playbook for growing and retaining customers in a digital world

Todd Unger,

184 pages
English
ePUB (mobile friendly)
Available on iOS & Android

eBook - ePub

The 10-Second Customer Journey

The CXO's playbook for growing and retaining customers in a digital world

Todd Unger,

About this book

You've Got 10 seconds to Win or Lose a Customer. This is the Ultimate Guide to Rapid Conversion in Digital Marketing.

The customer landscape has transformed, and marketers, advertisers, and business owners must adapt to a world where buying decisions are made in seconds, not months or days. The biggest obstacle? FRICTION. Those who can minimize friction and guide potential buyers swiftly through the buying process will triumph. (Hello, Amazon 1-click purchases.)

However, reducing friction requires the seamless integration of marketing, product, e-commerce, and service into a cohesive, friction-free customer experience—a feat that siloed companies struggle to achieve.

Enter The 10-Second Customer Journey. This is your ultimate playbook for capturing rapid conversions and growing your customer list. Todd Unger, Chief Experience Officer (CXO) of the American Medical Association, leverages his three decades of expertise in consumer marketing, advertising, digital products, and digital marketing to offer a step-by-step guide. He'll teach you how to become your own Chief Friction-Reduction Officer, reignite customer growth, and enhance engagement.

Why You Should Read This Book:

Conquer the New Digital Experience Landscape: Adapt old marketing concepts to the needs of today's digital customers. UX is king.
Identify and Target the Right Customers: Discover how to pinpoint your ideal audience and convert them into loyal customers quickly.
Test and Optimize Your Approach: Master the art of testing various strategies to find the most effective way to reach and engage your customers.

Written in an engaging style and packed with original insights, this is a must-read for current and aspiring marketers, customer experience leaders, and digital executives aiming to build robust customer experience strategies for their brands and organizations.

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Yes, you can access The 10-Second Customer Journey by Todd Unger in PDF and/or ePUB format, as well as other popular books in Business & Customer Relations. We have over one million books available in our catalogue for you to explore.