Business

Customer Relations

Showing 661 - 720 out of 721 books
Customer Service Management Training 101_cover
Customer Service Management Training 101Renee Evenson
2011
Customer Service Management Training 101
Customer Service Management Training 101
Renee Evenson
2011
The Best Service is No Service_cover
The Best Service is No ServiceBill Price, David Jaffe, David Jaffé
2011
The Best Service is No Service
The Best Service is No Service
Bill Price, David Jaffe, David Jaffé
2011
The IBM Model of Electronic Customer Relationship Management_cover
The IBM Model of Electronic Customer Relationship ManagementChristian Uwagwuna
2011
The IBM Model of Electronic Customer Relationship Management
The IBM Model of Electronic Customer Relationship Management
Christian Uwagwuna
2011
What's the Secret?_cover
What's the Secret?John R. DiJulius, III, John R. DiJulius, III
2011
What's the Secret?
What's the Secret?
John R. DiJulius, III, John R. DiJulius, III
2011
Slow Down, Sell Faster!_cover
Slow Down, Sell Faster!Kevin Davis
2011
Slow Down, Sell Faster!
Slow Down, Sell Faster!
Kevin Davis
2011
The Celebrity Experience_cover
The Celebrity ExperienceDonna Cutting
2010
The Celebrity Experience
The Celebrity Experience
Donna Cutting
2010
Now, Build a Great Business!_cover
Now, Build a Great Business!Mark Thompson, Brian Tracy
2010
Now, Build a Great Business!
Now, Build a Great Business!
Mark Thompson, Brian Tracy
2010
The Referral Code_cover
The Referral CodeLarry Pinci, Phil Glosserman
2010
The Referral Code
The Referral Code
Larry Pinci, Phil Glosserman
2010
Selling to Anyone Over the Phone_cover
Selling to Anyone Over the PhoneRenee Walkup, Sandra McKee
2010
Selling to Anyone Over the Phone
Selling to Anyone Over the Phone
Renee Walkup, Sandra McKee
2010
America's Service Meltdown_cover
America's Service MeltdownRaul Pupo
2010
America's Service Meltdown
America's Service Meltdown
Raul Pupo
2010
Why CRM Doesn't Work_cover
Why CRM Doesn't WorkFrederick Newell
2010
Why CRM Doesn't Work
Why CRM Doesn't Work
Frederick Newell
2010
Building a Chain of Customers_cover
Building a Chain of CustomersRichard J. Schonberger
2010
Building a Chain of Customers
Building a Chain of Customers
Richard J. Schonberger
2010
The Importance of Customer Relationship Management in Business Markets_cover
The Importance of Customer Relationship Management in Business MarketsTimo Beck
2010
The Importance of Customer Relationship Management in Business Markets
The Importance of Customer Relationship Management in Business Markets
Timo Beck
2010
The Little Big Things_cover
The Little Big ThingsThomas J. Peters
2010
The Little Big Things
The Little Big Things
Thomas J. Peters
2010
The Art of Mastering Sales Management_cover
The Art of Mastering Sales ManagementThomas A. Cook
2009
The Art of Mastering Sales Management
The Art of Mastering Sales Management
Thomas A. Cook
2009
Building the Value Machine_cover
Building the Value MachinePeter Cheverton, Kingsley Weber
2009
Building the Value Machine
Building the Value Machine
Peter Cheverton, Kingsley Weber
2009
Unleashing Excellence_cover
Unleashing ExcellenceDennis Snow, Teri Yanovitch
2009
Unleashing Excellence
Unleashing Excellence
Dennis Snow, Teri Yanovitch
2009
Marketing Through Turbulent Times_cover
Marketing Through Turbulent TimesJenny Darroch
2009
Marketing Through Turbulent Times
Marketing Through Turbulent Times
Jenny Darroch
2009
Take Their Breath Away_cover
Take Their Breath AwayChip R. Bell, John R. Patterson
2009
Take Their Breath Away
Take Their Breath Away
Chip R. Bell, John R. Patterson
2009
Doormaking_cover
DoormakingStrother Purdy
2008
Doormaking
Doormaking
Strother Purdy
2008
Customer Relationship Management: Lufthansa_cover
Customer Relationship Management: LufthansaP. Schulz et al.
2008
Customer Relationship Management: Lufthansa
Customer Relationship Management: Lufthansa
P. Schulz et al.
2008
Building a Customer Service Culture_cover
Building a Customer Service CultureMario Martinez, Bob Hobbi
2008
Building a Customer Service Culture
Building a Customer Service Culture
Mario Martinez, Bob Hobbi
2008
The Intimate Supply Chain_cover
The Intimate Supply ChainDavid Frederick Ross
2008
The Intimate Supply Chain
The Intimate Supply Chain
David Frederick Ross
2008
Customer Service In An Instant_cover
Customer Service In An InstantKeith Bailey, Karen Leland
2008
Customer Service In An Instant
Customer Service In An Instant
Keith Bailey, Karen Leland
2008
The Multichannel Challenge_cover
The Multichannel ChallengeHugh Wilson, Rod Street, Lindsay Bruce
2008
The Multichannel Challenge
The Multichannel Challenge
Hugh Wilson, Rod Street, Lindsay Bruce
2008
Lived Experiences of Public Consumption_cover
Lived Experiences of Public ConsumptionD. Cook
2008
Lived Experiences of Public Consumption
Lived Experiences of Public Consumption
D. Cook
2008
Customer Service Intelligence_cover
Customer Service IntelligenceMerilynn Van Der Wagen
2007
Customer Service Intelligence
Customer Service Intelligence
Merilynn Van Der Wagen
2007
We_cover
WeSteve Yastrow
2007
We
We
Steve Yastrow
2007
Bottom-Line Call Center Management_cover
Bottom-Line Call Center ManagementDavid L. Butler
2007
Bottom-Line Call Center Management
Bottom-Line Call Center Management
David L. Butler
2007
101 Ways to Really Satisfy Your Customers_cover
101 Ways to Really Satisfy Your CustomersAndrew Griffiths
2007
101 Ways to Really Satisfy Your Customers
101 Ways to Really Satisfy Your Customers
Andrew Griffiths
2007
Business Success Through Service Excellence_cover
Business Success Through Service ExcellenceMoira Clark, Susan Baker
2007
Business Success Through Service Excellence
Business Success Through Service Excellence
Moira Clark, Susan Baker
2007
Branded Customer Service_cover
Branded Customer ServiceJanelle Barlow, Paul Stewart
2006
Branded Customer Service
Branded Customer Service
Janelle Barlow, Paul Stewart
2006
Customer Relationship Management in Banking Sector_cover
Customer Relationship Management in Banking SectorNils Merkel
2006
Customer Relationship Management in Banking Sector
Customer Relationship Management in Banking Sector
Nils Merkel
2006
Strategic Six Sigma for Champions_cover
Strategic Six Sigma for ChampionsR. Eric Reidenbach, Reginald W. Goeke
2006
Strategic Six Sigma for Champions
Strategic Six Sigma for Champions
R. Eric Reidenbach, Reginald W. Goeke
2006
Customer Relationship Management for Small- and Midsized Businesses in Austria. A focus on CRM On Premise vs. CRM On Demand with mobile extension_cover
Customer Relationship Management for Small- and Midsized Businesses in Austria. A focus on CRM On Premise vs. CRM On Demand with mobile extensionThomas Baldinger
2006
Customer Relationship Management for Small- and Midsized Businesses in Austria. A focus on CRM On Premise vs. CRM On Demand with mobile extension
Customer Relationship Management for Small- and Midsized Businesses in Austria. A focus on CRM On Premise vs. CRM On Demand with mobile extension
Thomas Baldinger
2006
Competing for Customers and Winning with Value_cover
Competing for Customers and Winning with ValueR. Eric Reidenbach, Reginald W. Goeke
2006
Competing for Customers and Winning with Value
Competing for Customers and Winning with Value
R. Eric Reidenbach, Reginald W. Goeke
2006
Customer Relationship Marketing - viewpoints and aspects about crm_cover
Customer Relationship Marketing - viewpoints and aspects about crmTobias Riether
2005
Customer Relationship Marketing - viewpoints and aspects about crm
Customer Relationship Marketing - viewpoints and aspects about crm
Tobias Riether
2005
Winning with People Workbook_cover
Winning with People WorkbookJohn C. Maxwell
2005
Winning with People Workbook
Winning with People Workbook
John C. Maxwell
2005
Passionate and Profitable_cover
Passionate and ProfitableLior Arussy
2005
Passionate and Profitable
Passionate and Profitable
Lior Arussy
2005
Powerful Proposals_cover
Powerful ProposalsTerry Bacon, David Pugh
2005
Powerful Proposals
Powerful Proposals
Terry Bacon, David Pugh
2005
Designing the Best Call Center for Your Business_cover
Designing the Best Call Center for Your BusinessBrendan Read
2005
Designing the Best Call Center for Your Business
Designing the Best Call Center for Your Business
Brendan Read
2005
Customer Mania!_cover
Customer Mania!Kenneth Blanchard, Jim Ballard, Fred Finch
2004
Customer Mania!
Customer Mania!
Kenneth Blanchard, Jim Ballard, Fred Finch
2004
The Behavioral Advantage_cover
The Behavioral AdvantageTerry Bacon, David Pugh
2004
The Behavioral Advantage
The Behavioral Advantage
Terry Bacon, David Pugh
2004
The Call Center Handbook_cover
The Call Center HandbookKeith Dawson
2003
The Call Center Handbook
The Call Center Handbook
Keith Dawson
2003
Why Customers Come Back_cover
Why Customers Come BackManzie R, Lawfer
2003
Why Customers Come Back
Why Customers Come Back
Manzie R, Lawfer
2003
Developing New Services_cover
Developing New ServicesCaroline M. Fischer, James T. Schutta
2003
Developing New Services
Developing New Services
Caroline M. Fischer, James T. Schutta
2003
Electronic Bill Presentment and Payment_cover
Electronic Bill Presentment and PaymentKornel Terplan
2003
Electronic Bill Presentment and Payment
Electronic Bill Presentment and Payment
Kornel Terplan
2003
Secret Service_cover
Secret ServiceJohn DiJulius
2003
Secret Service
Secret Service
John DiJulius
2003
The Call Center Dictionary_cover
The Call Center DictionaryMadeline Bodin
2002
The Call Center Dictionary
The Call Center Dictionary
Madeline Bodin
2002
International E-Business – Building Online Customer Loyalty with Relationship Management_cover
International E-Business – Building Online Customer Loyalty with Relationship ManagementWolfgang Katsch
2001
International E-Business – Building Online Customer Loyalty with Relationship Management
International E-Business – Building Online Customer Loyalty with Relationship Management
Wolfgang Katsch
2001
Customer Service Over the Phone_cover
Customer Service Over the PhoneStephen Coscia
1999
Customer Service Over the Phone
Customer Service Over the Phone
Stephen Coscia
1999
Maximizing Call Center Performance_cover
Maximizing Call Center PerformanceMadeline Bodin
1999
Maximizing Call Center Performance
Maximizing Call Center Performance
Madeline Bodin
1999
Fundamentals of Leisure Business Success_cover
Fundamentals of Leisure Business SuccessWilliam Winston, Jonathan T Scott
1998
Fundamentals of Leisure Business Success
Fundamentals of Leisure Business Success
William Winston, Jonathan T Scott
1998
Tele-Stress_cover
Tele-StressStephen Coscia
1998
Tele-Stress
Tele-Stress
Stephen Coscia
1998
Great Customer Service on the Telephone_cover
Great Customer Service on the TelephoneKristin Anderson
1992
Great Customer Service on the Telephone
Great Customer Service on the Telephone
Kristin Anderson
1992
Hey Marketers, Get Your Priorities Straight_cover
Hey Marketers, Get Your Priorities StraightNick Scarpino
Hey Marketers, Get Your Priorities Straight
Hey Marketers, Get Your Priorities Straight
Nick Scarpino
Creating Great Customer Service_cover
Creating Great Customer ServiceHerbert M. Sancianco
Creating Great Customer Service
Creating Great Customer Service
Herbert M. Sancianco
Consumer Behavior & Insights_cover
Consumer Behavior & InsightsDiane M. Phillips
2026
Consumer Behavior & Insights
Consumer Behavior & Insights
Diane M. Phillips
2026
Customer Magic – The Macquarie Way_cover
Customer Magic – The Macquarie WayJoseph A. Michelli
2023
Customer Magic – The Macquarie Way
Customer Magic – The Macquarie Way
Joseph A. Michelli
2023
Service Habits: 2nd Edition_cover
Service Habits: 2nd EditionJaquie Scammell
2022
Service Habits: 2nd Edition
Service Habits: 2nd Edition
Jaquie Scammell
2022