101 Ways to Really Satisfy Your Customers
eBook - ePub

101 Ways to Really Satisfy Your Customers

How to Keep Your Customers and Attract New Ones

  1. English
  2. ePUB (mobile friendly)
  3. Available on iOS & Android
eBook - ePub

101 Ways to Really Satisfy Your Customers

How to Keep Your Customers and Attract New Ones

About this book

Full of practical tips to improve customer service and maintain a level of excellence, thisresource helps businesses attract new customers and keepregular customers coming back. Suggestions include understanding customers, using a personalized approach, managing customers over the Internet and telephone, overseeing internal customer service, and stepping in when things go wrong. Helpful tips, such as giving regular customers a contact number for outside normal business hours, offer great ideas for speeding up customer-service transactions for busy owners and managers. Also included are checklists to gauge customer service satisfaction, handle customer complaints effectively, and analyze competition efficiently.

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Information

Publisher
Allen & Unwin
Year
2007
Topic
Business
eBook ISBN
9781741760576
Subtopic
Customer Relations
Index
Business

Table of contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Contents
  5. Acknowledgments
  6. Introduction
  7. Getting a handle on customer service
  8. Section 1: Understanding your customers
  9. Section 2: Your working environment
  10. Section 3: Your staff
  11. Section 4: Making it easy for your customers to buy from you
  12. Section 5: The personal touch
  13. Section 6: Face-to-face customer service
  14. Section 7: Telephone customer service
  15. Section 8: Promotional material
  16. Section 9: Customer service and the Internet
  17. Section 10: Following up on a sale is good customer service
  18. Section 11: Internal customer service
  19. Section 12: Maintaining a personal commitment to customer service
  20. Section 13: When things go wrong
  21. Bonus Section—20 more customer service tips
  22. Appendix: Blank forms that may come in handy
  23. A final note from the author
  24. Recommended reading
  25. About the author

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Yes, you can access 101 Ways to Really Satisfy Your Customers by Andrew Griffiths in PDF and/or ePUB format, as well as other popular books in Business & Customer Relations. We have over 1.5 million books available in our catalogue for you to explore.