Customer Relations

Now, Build a Great Business!

Mark Thompson, Brian Tracy

2010

The Referral CodeLarry Pinci, Phil Glosserman

Selling to Anyone Over the PhoneRenee Walkup, Sandra McKee

The Referral Code

Larry Pinci, Phil Glosserman

2010

Selling to Anyone Over the Phone

Renee Walkup, Sandra McKee

2010

America's Service MeltdownRaul Pupo

America's Service Meltdown

Raul Pupo

2010

Why CRM Doesn't WorkFrederick Newell

Building a Chain of CustomersRichard J. Schonberger

Why CRM Doesn't Work

Frederick Newell

2010

Building a Chain of Customers

Richard J. Schonberger

2010

The Importance of Customer Relationship Management in Business Markets_cover

The Importance of Customer Relationship Management in Business MarketsTimo Beck

The Importance of Customer Relationship Management in Business Markets

Timo Beck

2010

The Little Big ThingsThomas J. Peters

How to Be a Fierce CompetitorJeffrey J. Fox

The Little Big Things

Thomas J. Peters

2010

How to Be a Fierce Competitor

Jeffrey J. Fox

2010

The Art of Mastering Sales Management_cover

The Art of Mastering Sales ManagementThomas A. Cook

The Art of Mastering Sales Management

Thomas A. Cook

2009

Building the Value MachinePeter Cheverton, Kingsley Weber

Building the Value Machine

Peter Cheverton, Kingsley Weber

2009

Unleashing ExcellenceDennis Snow, Teri Yanovitch

Marketing Through Turbulent TimesJenny Darroch

Unleashing Excellence

Dennis Snow, Teri Yanovitch

2009

Marketing Through Turbulent Times

Jenny Darroch

2009

Lessons from the MouseDennis Snow

Beyond the Ultimate QuestionBob E. Hayes

Lessons from the Mouse

Dennis Snow

2009

Beyond the Ultimate Question

Bob E. Hayes

2009

Take Their Breath AwayChip R. Bell, John R. Patterson

Customer Relationship Management: LufthansaP. Schulz et al.

Take Their Breath Away

Chip R. Bell, John R. Patterson

2009

Customer Relationship Management: Lufthansa_cover

Customer Relationship Management: Lufthansa

P. Schulz et al.

2008

A Complaint Is a GiftJanelle Barlow

Building a Customer Service CultureMario Martinez, Bob Hobbi

A Complaint Is a Gift

Janelle Barlow

2008

Building a Customer Service Culture_cover

Building a Customer Service Culture

Mario Martinez, Bob Hobbi

2008

Building a Customer Service CultureMario Martinez, Bob Hobbi

Building a Customer Service Culture

Mario Martinez, Bob Hobbi

2008

The Intimate Supply ChainDavid Frederick Ross

The Intimate Supply Chain

David Frederick Ross

2008

Customer Service In An InstantKeith Bailey, Karen Leland

Customer Service In An Instant

Keith Bailey, Karen Leland

2008

The Multichannel ChallengeHugh Wilson, Rod Street, Lindsay Bruce

The Multichannel Challenge

Hugh Wilson, Rod Street, Lindsay Bruce

2008

Lived Experiences of Public Consumption_cover

Lived Experiences of Public ConsumptionD. Cook

Lived Experiences of Public Consumption

D. Cook

2008

Customer Service IntelligenceMerilynn Van Der Wagen

Customer Service Intelligence

Merilynn Van Der Wagen

2007

WeSteve Yastrow

Award Winning Customer ServiceRenee Evenson

We

Steve Yastrow

2007

Award Winning Customer Service

Renee Evenson

2007

Customer Satisfaction Measurement for ISO 9000: 2000_cover

Customer Satisfaction Measurement for ISO 9000: 2000Bill Self, Greg Roche

Customer Satisfaction Measurement for ISO 9000: 2000

Bill Self, Greg Roche

2007

101 Ways to Really Satisfy Your Customers_cover

101 Ways to Really Satisfy Your CustomersAndrew Griffiths

101 Ways to Really Satisfy Your Customers

Andrew Griffiths

2007

Business Success Through Service Excellence_cover

Business Success Through Service ExcellenceMoira Clark, Susan Baker

Business Success Through Service Excellence

Moira Clark, Susan Baker

2007

Branded Customer ServiceJanelle Barlow, Paul Stewart

Customer Relationship Management in Banking SectorNils Merkel

Branded Customer Service

Janelle Barlow, Paul Stewart

2006

Customer Relationship Management in Banking Sector_cover

Customer Relationship Management in Banking Sector

Nils Merkel

2006

Strategic Six Sigma for ChampionsR. Eric Reidenbach, Reginald W. Goeke

Strategic Six Sigma for Champions

R. Eric Reidenbach, Reginald W. Goeke

2006

Customer Relationship Management for Small- and Midsized Businesses in Austria. A focus on CRM On Premise vs. CRM On Demand with mobile extensionThomas Baldinger

Customer Relationship Management for Small- and Midsized Businesses in Austria. A focus on CRM On Premise vs. CRM On Demand with mobile extension

Thomas Baldinger

2006

Competing for Customers and Winning with Value_cover

Competing for Customers and Winning with ValueR. Eric Reidenbach, Reginald W. Goeke

Competing for Customers and Winning with Value

R. Eric Reidenbach, Reginald W. Goeke

2006

Customer Relationship Marketing - viewpoints and aspects about crm_cover

Customer Relationship Marketing - viewpoints and aspects about crmTobias Riether

Customer Relationship Marketing - viewpoints and aspects about crm

Tobias Riether

2005

Winning with People WorkbookJohn C. Maxwell

Winning with People Workbook

John C. Maxwell

2005

Passionate and ProfitableLior Arussy

Passionate and Profitable

Lior Arussy

2005

Powerful ProposalsTerry Bacon, David Pugh

Designing the Best Call Center for Your BusinessBrendan Read

Powerful Proposals

Terry Bacon, David Pugh

2005

Designing the Best Call Center for Your Business_cover

Designing the Best Call Center for Your Business

Brendan Read

2005

Customer Mania!Kenneth Blanchard, Jim Ballard, Fred Finch

2004

Customer Mania!

Kenneth Blanchard, Jim Ballard, Fred Finch

2004

The Behavioral AdvantageTerry Bacon, David Pugh

2004

The Behavioral Advantage

Terry Bacon, David Pugh

2004

The Rainmaker's ToolkitHarry Mills

2004

The Rainmaker's Toolkit

Harry Mills

2004

Sales ManagementJohn B Ford, Earl Honeycutt, Antonis Simintiras

Developing New ServicesCaroline M. Fischer, James T. Schutta

Sales Management

John B Ford, Earl Honeycutt, Antonis Simintiras

2003

Electronic Bill Presentment and PaymentKornel Terplan

Developing New Services

Caroline M. Fischer, James T. Schutta

2003

Electronic Bill Presentment and Payment_cover

Electronic Bill Presentment and Payment

Kornel Terplan

2003

Secret ServiceJohn DiJulius

Acquiring, Processing, and DeployingM. Larry Shillito

Secret Service

John DiJulius

2003

Acquiring, Processing, and Deploying_cover

2000

Acquiring, Processing, and Deploying

M. Larry Shillito

2000

Customer Service Over the PhoneStephen Coscia

1999

Customer Service Over the Phone

Stephen Coscia

1999

Maximizing Call Center Performance_cover

Maximizing Call Center PerformanceMadeline Bodin

1999

Maximizing Call Center Performance

Madeline Bodin

1999

Tele-StressStephen Coscia

1998

Tele-Stress

Stephen Coscia

1998

Great Customer Service on the Telephone_cover

Great Customer Service on the TelephoneKristin Anderson

1992

Great Customer Service on the Telephone

Kristin Anderson

1992

Hey Marketers, Get Your Priorities Straight_cover

Hey Marketers, Get Your Priorities StraightNick Scarpino

Hey Marketers, Get Your Priorities Straight

Nick Scarpino

Creating Great Customer ServiceHerbert M. Sancianco

Creating Great Customer Service

Herbert M. Sancianco

Customer Relationship Management Fundamentals_cover

Customer Relationship Management FundamentalsRexcel Lagare

Customer Relationship Management Fundamentals

Rexcel Lagare

2026

Customer PassionSteven Van Belleghem

How to Deal Tactfully with Difficult and Unreasonable Customers in BusinessKhomotso Bopape, AI

Customer Passion

Steven Van Belleghem

2026

How to Deal Tactfully with Difficult and Unreasonable Customers in Business_cover

How to Deal Tactfully with Difficult and Unreasonable Customers in Business

Khomotso Bopape, AI

2026

TOMORROW | TODAYDonal Daly