Customer Relations

Customer Relationship Management: Lufthansa

P. Schulz et al.

2008

A Complaint Is a GiftJanelle Barlow

Building a Customer Service CultureMario Martinez, Bob Hobbi

A Complaint Is a Gift

Janelle Barlow

2008

Building a Customer Service Culture_cover

Building a Customer Service Culture

Mario Martinez, Bob Hobbi

2008

Building a Customer Service CultureMario Martinez, Bob Hobbi

Building a Customer Service Culture

Mario Martinez, Bob Hobbi

2008

Customer Service In An InstantKeith Bailey, Karen Leland

Customer Service In An Instant

Keith Bailey, Karen Leland

2008

Lived Experiences of Public Consumption_cover

Lived Experiences of Public ConsumptionD. Cook

Lived Experiences of Public Consumption

D. Cook

2008

Customer Retention as a Part of Customer Relationship Management of Private Broadcasting Radio Stations_cover

Customer Retention as a Part of Customer Relationship Management of Private Broadcasting Radio StationsMaik Preßler, Christian Einicke

Customer Retention as a Part of Customer Relationship Management of Private Broadcasting Radio Stations

Maik Preßler, Christian Einicke

2008

WeSteve Yastrow

Award Winning Customer ServiceRenee Evenson

We

Steve Yastrow

2007

Award Winning Customer Service

Renee Evenson

2007

Chocolates on the Pillow Aren't Enough_cover

Chocolates on the Pillow Aren't EnoughJonathan M. Tisch, Karl Weber

Chocolates on the Pillow Aren't Enough

Jonathan M. Tisch, Karl Weber

2007

101 Ways to Really Satisfy Your Customers_cover

101 Ways to Really Satisfy Your CustomersAndrew Griffiths

101 Ways to Really Satisfy Your Customers

Andrew Griffiths

2007

Achieve Sales ExcellenceHoward Stevens, Theodore Kinni

Developments in the Call Centre IndustryJulia Connell, John Burgess

Achieve Sales Excellence

Howard Stevens, Theodore Kinni

2006

Developments in the Call Centre Industry_cover

Developments in the Call Centre Industry

Julia Connell, John Burgess

2006

Branded Customer ServiceJanelle Barlow, Paul Stewart

Customer Relationship Management in Banking SectorNils Merkel

Branded Customer Service

Janelle Barlow, Paul Stewart

2006

Customer Relationship Management in Banking Sector_cover

Customer Relationship Management in Banking Sector

Nils Merkel

2006

Strategic Six Sigma for ChampionsR. Eric Reidenbach, Reginald W. Goeke

Strategic Six Sigma for Champions

R. Eric Reidenbach, Reginald W. Goeke

2006

Customer Relationship Management for Small- and Midsized Businesses in Austria. A focus on CRM On Premise vs. CRM On Demand with mobile extensionThomas Baldinger

Customer Relationship Management for Small- and Midsized Businesses in Austria. A focus on CRM On Premise vs. CRM On Demand with mobile extension

Thomas Baldinger

2006

Competing for Customers and Winning with Value_cover

Competing for Customers and Winning with ValueR. Eric Reidenbach, Reginald W. Goeke

Competing for Customers and Winning with Value

R. Eric Reidenbach, Reginald W. Goeke

2006

Loyalty MythsTimothy L. Keiningham, Terry G. Vavra, Lerzan Aksoy, Henri Wallard

The Real-Time Contact CenterDonna FLUSS

Loyalty Myths

Timothy L. Keiningham, Terry G. Vavra, Lerzan Aksoy, Henri Wallard

2005

The Real-Time Contact Center

Donna FLUSS

2005

Researching Customer Satisfaction and Loyalty_cover

Researching Customer Satisfaction and LoyaltyPaul Szwarc

Researching Customer Satisfaction and Loyalty

Paul Szwarc

2005

Customer Relationship Management in the Airline Industry_cover

Customer Relationship Management in the Airline IndustryVolker Schmid

Customer Relationship Management in the Airline Industry

Volker Schmid

2005

Passionate and ProfitableLior Arussy