- 576 pages
- English
- ePUB (mobile friendly)
- Available on iOS & Android
eBook - ePub
About this book
#1
New York Times-Bestselling Author:
No-nonsense, back-to-basics principles to achieve excellence every day from "the uber-guru of business" (
The Economist).
No matter the ups and downs of economic indicators or the whirlwinds of new technologies, the patented Tom Peters approach to business and management remains as effective as ever. As essential for freelancers and small-business owners as it is for the heads of major corporations, The Little Big Things is a rousing call-to-arms to American business to get back to the basics of running a successful enterprise.
An avowed enemy of conformism and the status quo, Peters shaped the idea of modern management. In The Little Big Things, he offers 163 ways to excel at the "people side of business"—and reminds us that rather than thinking about Grand Outcomes, we need to focus on excelling today and every day, because it's the small things that customers notice, it's the small things that make a lasting impression, and it's the small successes that lead to something big.
"The father of the post-modern corporation." — Los Angeles Times
"It is [Tom] Peters—as consultant, writer, columnist, seminar lecturer, and stage performer—whose energy, style, influence, and ideas have [most] shaped new management thinking." — Movers and Shakers: The 100 Most Influential Figures in Modern Business
"Buy this book." —Stephen R. Covey
No matter the ups and downs of economic indicators or the whirlwinds of new technologies, the patented Tom Peters approach to business and management remains as effective as ever. As essential for freelancers and small-business owners as it is for the heads of major corporations, The Little Big Things is a rousing call-to-arms to American business to get back to the basics of running a successful enterprise.
An avowed enemy of conformism and the status quo, Peters shaped the idea of modern management. In The Little Big Things, he offers 163 ways to excel at the "people side of business"—and reminds us that rather than thinking about Grand Outcomes, we need to focus on excelling today and every day, because it's the small things that customers notice, it's the small things that make a lasting impression, and it's the small successes that lead to something big.
"The father of the post-modern corporation." — Los Angeles Times
"It is [Tom] Peters—as consultant, writer, columnist, seminar lecturer, and stage performer—whose energy, style, influence, and ideas have [most] shaped new management thinking." — Movers and Shakers: The 100 Most Influential Figures in Modern Business
"Buy this book." —Stephen R. Covey
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Information
Index
The pagination of this electronic edition does not match the edition from which it was created. To locate a specific passage, please use the search feature of your e-book reader.
A
A.A. (Action Addicts), 214
Abrashoff, Mike, 153
Abt Electronics, 444
accountability, 47, 61, 184, 476
accountancy, 248, 373, 399
action, 207–17
Captain “Day” and Captain “Night,” 212–14
drilling wells, 215–17
patient-centric care, 209–12
“trying my damnedest!”, 207–9
Action Addicts (A.A.), 214
“action attitude,” 214
action words, 216–17
Active Listening (Hoppe), 331
Adams, John Quincy, 343
Adams, Marilee, 331
Adams, Scott, 51, 193
adhocracy, 309–11
ADRE (Act of Deliberate Relationship Enhancement), 100–101
ADWT (Amazing Demographic & Wealth Tsunami), 39
aesthetics. See design
agenda-setting, 128
Age of the Hare, 453–54
aggressiveness vs. “energy,” 116
aging population market opportunities, 23, 37–39, 479–80
Ailes, Roger, 116–17
aimless wandering, 257
Alinsky, Saul, 238
Allen, Woody, 136
Allende, Isabel, 342
“all-senses,” 259
Altman, Robert, 143–44
Amazon.com, 311
Ambrose, Stephen, 217
American Airlines, 490
amusing yourself, 66–68
Anderson, Dick, 212–13
Andretti, Mario, 342
angry customers, 203–4. See also apologies
animation, 117
Anixter, Julie, 52
Annis, Barbara, 296–97
Anthony, Susan B., 301–2
apologies (apologizing), 125, 157–60, 165, 184, 467
appearance vs. “substance,” xix–xx, 1–2
Apple Computer, 56, 314, 377, 456
appreciation. See “thank you”
Arden, Paul, 340
Are You Really Listening? (Donoghue and Siegel), 331
Armstrong, Neal, 446
Art of Asking, The (Fadem), 331
asking questions, 345–47
Asking the Right Questions (Browne and Keeley), 331
attire for work, 243
attitude, 7, 103–11, 287
cheerfulness, 107–8
“Eye-sparkle Factor,” 103–4
Flagman, 109–11
pleasant, caring, and engaged, 105–7
authoritarianism, 29, 229
Aviator (movie), 320
Avrakotos, Gust, 236–37, 241, 242–43
Axelrod, Susan, 392
B
“band of brothers-sisters,” 242–43
Barack, Inc. (Faulk and Libert), 153
Barbosa, Gerson, 351
Bartz, Carol, 143
Basement Systems, Inc., 35
bathrooms, cleanliness of, xxi, 1–2
Batten, Frank, 312
BDs (Bullshit Detectors), 403
Beckett, Samuel, 54
behaviorism, 65, 149–53, 337, 464
“being there,” 83–85
Bennis, Warren, 67, 272, 351–52
Ben-Shahar, Tal, 468
Berlin Wall, 446
Bernanke, Ben, 29
Berserk Standard, 311–12
Best Buy, 285–86, 415
best practices, 401
“bias for action,” 214, 216, 480
big change, 224–30
all at once, 224–28
in short time, 228–30
Big Plan, 264–69
Birchard, Bill, 197
BlackBerry, 365
Black Swan, The (Taleb), 45
Black Swans, 45–49
blame game, 61, 467
Blohm, Olle, 94, 146–47
Bloomberg, Michael, 54, 319
“blue oceans,” 20, 187, 422
BMW, 449
board directors, women as, 297
Boeing 747, 320
BOF (Balance of Favors), 184, 238
Bogle, John, 27–28
Bommelje, Richard, 331
Boomer/50-Plus Market Potential, 23, 37–39, 479–80
boring is beautiful, 34–36
Boyatzis, Richard, 247–48
Brafman, Ori, 4–5
Brafman, Rom, 4–5
brand (branding), 72, 391–93
brand loyalties, 38
Brand You, 18, 50–52, 63–66
Branson, Richard, 149, 190–91, 334–35
Bratton, William J., 6
Bread Loaf Construction, 391–92
breaking the rules, 325, 476
customer service and, 389–91
breaks, 364–65
breathing (breathing rituals), 49, 364
“broken windows,” 6
Bronner’s Christmas Wonderland, 444
Brookhiser, Richard, 80–82
Brooks, David, 397
Brown, John Seely, 73
Browne, Neil, 331
Buckingham, Marcus, 143, 273, 341
budgeting. See finances
Buffett, Warren, 232, 345
Built to Win (Movius and Susskind), 95
bullying, 269
Burley-Allen, Madelyn, 331
Burn, Harry, 300, 301, 304
Buse, H. W., Jr., 207
business hierarchy, 19
BusinessWeek, 216, 390, 414
C
calendar buddy, 481–82
calling customers, 133–35, 201–2, 470
calmness, 46
Canadian Broadcasting Corporation (CBC), 296–97
candy jar message, 385–87
Captain “Day” and Captain “Night,” 212–14
Career Warfare (D’Alessandro), 113
caring, xix–xx, xxi, 1–2, 64, 105–7, 394–95
Carlzon, Jan, 251–52
Carnegie, Dale, 83, 96
Carrigan, Pat, 262–63
Carver, Raymond, 161
“cathedral,” creating a, 431...
Table of contents
- Cover
- Title Page
- Dedication
- Contents
- Introduction
- Little
- Excellence
- SPECIAL SECTION: Guru Gaffes
- Crisis
- Opportunity
- Resilience
- SPECIAL SECTION: The Recession 46
- Self
- Others
- Connection
- Attitude
- Performance
- Work
- Initiative
- Leadership
- Words
- Networking
- Lunch
- SPECIAL SECTION: The Equations
- Yes
- No
- Customers
- Action
- Change
- SPECIAL SECTION: You, Me, and Charlie Wilson’s War
- Passion
- Presence
- Talent
- People
- Gender
- Innovation
- Listening
- SPECIAL SECTION: Quotations 34
- Curiosity
- Learning
- Time
- Design
- Details
- Grunge
- Enterprise
- SPECIAL SECTION: The Top 50 “Have-Yous”
- Re-imagining
- Wow
- Now
- Impact
- SPECIAL SECTION: The Heart of Business Strategy
- Success
- Big
- Dedication
- Acknowledgments
- Index
- About the Author
- ALSO BY TOM PETERS
- Copyright
- About the Publisher