eBook - PDF
Maximizing Call Center Performance
136 Innovative Ideas for Increasing Productivity and Customer Satisfaction
- 142 pages
- English
- PDF
- Available on iOS & Android
eBook - PDF
Maximizing Call Center Performance
136 Innovative Ideas for Increasing Productivity and Customer Satisfaction
About this book
Ever wish you could find out how North America's biggest and most advanced call centers are really using call center technology? Want to know how successful call centers have solved the problems behind basic call center functions such as order handling, h
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Information
Table of contents
- Cover
- Title Page
- Copyright Page
- CONTENTS
- INTRODUCTION
- CHAPTER 1 BILLING AND CREDIT
- CHAPTER 2 MEDIA BLENDING
- 3 COLLECTIONS
- 4 COMPUTER TELEPHONE INTEGRATION
- 5 FUNDRAISING
- 6 HELP DESK
- 7 INFORMATION SERVICES
- 8 THE INTERNET
- 9 KIOSKS
- 10 MONITORING AND AGENT EVALUATION
- 11 ORDER HANDLING
- 12 SALES
- 13 CUSTOMER SERVICE
- 14 STAFFING
- 15 HIGH TECH PRODUCT SUPPORT
- 16 VIRTUAL CALL CENTERS
- INDEX
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Yes, you can access Maximizing Call Center Performance by Madeline Bodin in PDF and/or ePUB format, as well as other popular books in Business & Human Resource Management. We have over 1.5 million books available in our catalogue for you to explore.