Maximizing Call Center Performance
eBook - PDF

Maximizing Call Center Performance

136 Innovative Ideas for Increasing Productivity and Customer Satisfaction

  1. 137 pages
  2. English
  3. PDF
  4. Available on iOS & Android
eBook - PDF

Maximizing Call Center Performance

136 Innovative Ideas for Increasing Productivity and Customer Satisfaction

About this book

Ever wish you could find out how North America's biggest and most advanced call centers are really using call center technology? Want to know how successful call centers have solved the problems behind basic call center functions such as order handling, h

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Yes, you can access Maximizing Call Center Performance by Madeline Bodin in PDF and/or ePUB format, as well as other popular books in Computer Science & Information Technology. We have over one million books available in our catalogue for you to explore.

Information

Table of contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. CONTENTS
  5. INTRODUCTION
  6. CHAPTER 1 BILLING AND CREDIT
  7. CHAPTER 2 MEDIA BLENDING
  8. 3 COLLECTIONS
  9. 4 COMPUTER TELEPHONE INTEGRATION
  10. 5 FUNDRAISING
  11. 6 HELP DESK
  12. 7 INFORMATION SERVICES
  13. 8 THE INTERNET
  14. 9 KIOSKS
  15. 10 MONITORING AND AGENT EVALUATION
  16. 11 ORDER HANDLING
  17. 12 SALES
  18. 13 CUSTOMER SERVICE
  19. 14 STAFFING
  20. 15 HIGH TECH PRODUCT SUPPORT
  21. 16 VIRTUAL CALL CENTERS
  22. INDEX