Marketing dei Servizi
eBook - ePub

Marketing dei Servizi

  1. English
  2. ePUB (mobile friendly)
  3. Available on iOS & Android
eBook - ePub

Marketing dei Servizi

About this book

"Un servizio è qualcosa che si può acquistare e vendere ma che non può cascarvi su un piede". Il marketing dei servizi è un'attività di marketing fatta dalle imprese del settore terziario e si differenzia da quello "classico" delle attività produttive in quanto "Il servizio è differente da un bene di consumo perché non è tangibile. Quando i clienti utilizzano un servizio, di fatto stanno "comprando" solo la promessa ricevuta di ciò che verrà dato loro.
lo scopo di questo libro è quello di farti capire le differenze tra il marketing tradizionale e quello dei servizi in modo tale da riuscire ad implementare tutte le leve del marketing mix al fine di poter vendere il servizio.

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Yes, you can access Marketing dei Servizi by Giovanni Falchi & Anna Ferrari in PDF and/or ePUB format, as well as other popular books in Business & Advertising. We have over one million books available in our catalogue for you to explore.

Information

Table of contents

  1. Copertina
  2. Marketing dei Servizi
  3. Indice dei contenuti
  4. L’economia ed il marketing dei servizi
  5. Il concetto di scambio: relazione e fedeltà con il cliente
  6. Analisi strategica ed attività operativa
  7. Qualità del servizio e soddisfazione del cliente
  8. Le leve del marketing mix dei servizi