Managing for People Who Hate Managing

Be a Success By Being Yourself

Devora Zack

• Publisher: Berrett-Koehler Publishers
• Year: 2012
• Print ISBN: 9781609945732
• eBook ISBN: 9781609945756
• Edition: 1
• Topic: Business
• Subtopic: Management
• Index: Business

Professional success, more often than not, means becoming a manager. Yet nobody prepared you for having to deal with messy tidbits like emotions, conflicts, and personalities—all while achieving ever-greater goals and meeting ever-looming deadlines. Not exactly what you had in mind, is it? Don't panic. Devora Zack has the tools to help you succeed and even thrive as a manager. Drawing on the Myers-Briggs Type Indicator, Zack introduces two primary management styles—thinkers and feelers—and guides you in developing a management style that fits who you really are. She takes you through a host of potentially difficult situations, showing how this new way of understanding yourself and others makes managing less of a stumble in the dark and more of a walk in the park. Her enlightening examples, helpful exercises, and lifesaving tips make this book the new go-to guide for all those managers looking to love their jobs again.

Index

A

arrowhead exercise, 78

authenticity, 52–53

B

behavior, changing, 84

beliefs, testing and revising, 48–50

Biano, Ochwiay, 82

Bird by Bird (Lamott), 44

blind men and elephant metaphor, 32

Brickman, Philip, 126

C

Carnegie, Dale, 127

Cass, Lewis, 52–53

CCC (change, consequence, contract) model, 84

change management, 45. See also flexibility.

charisma, 122–125

coaching styles, 73–75

cognitive dissonance, 71–72

communication

conflicts vs. connections, 25–27

Down To It questions, 103

manager as psychologist, 98–99

neutral statements, 62

outcome-based questions, 102–103

problem-based questions, 101–102

thinkers vs. feelers, 60–65

tone, 103

verbal clues, 60–65

communication style

customizing, 60

flexibility, 57

meeting midway, 59

rapport with others, 57

reframing scenarios, 59

complaining, 91, 93

conclusions, jumping to, 58

conflicts vs. connections, 25–27

consensus, 76–77

consumer advocacy example, 103

control over others, 45–47

crisis hotline example, 100

criticism, 91, 93

D

decision making skills, thinkers vs. feelers, 38–39

deletions, 136

distortions, 136–137

doing good vs. feeling good, 74

Down To It questions, 103

E

elephant and blind men metaphor, 32

emotions in the workplace. See feelings.

envelopes exercise, 116–117

ERSA (expectations, relinquish, support, accountable), 86

executive presence, 122–125

extroverts. See also personality types.

correlation to thinkers and feelers, 110

as managers, 111–116

managing, 117–119

myths about, 117–119

vs. extroverts, 111

in the workplace, 116–117

F

feedback guidelines, 83–93

feelers. See also personality types; thinkers.

characteristics as managers, 24

decision making skills, 38–39

description, 23–25

firing people, 104–105

gender stereotypes, 39–42

history of, 32–35

language, decoding, 27

leadership style, 17

Native American perspective, 82

on the thinking continuum, 23–25

...

Table of contents

• Cover Page
• Title Page
• Copyright Page
• Dedication
• Contents
• Introduction: Welcome to the Electrifying World of Management
• One: Why You Hate It, Why I Wrote This
• Two: Who Are You?
• Three: Feelers Think and Thinkers Feel
• Four: But I Liked My Real Job!
• Five: Flex for Success
• Six: Lonely @ the Top
• Seven: Being Bossy
• Eight: Don’t Cry in My Office . . . I Have a Deadline to Meet
• Nine: Inside, Outside, Upside Down
• Ten: Charisma ’n’ You
• Eleven: Bonus Track: This Amp Goes to Eleven!
• Signing Off: You’re STILL Here?
• Notes
• Acknowledgments
• Index
• About Only Connect Consulting, Inc.
• Author Trivia
• Footnote