
- 528 pages
- English
- PDF
- Available on iOS & Android
About this book
Dalrymple?s Sales Management arms sales managers with the tools to help their companies gain a competitive edge as well as acquire strategic advantages in their careers. With the tenth edition, they?ll find streamlined coverage for easier readability and retention. Numerous new cases have been added and several others have been significantly updated. The majority of case studies at the beginning of each chapter have been reworked. The authors also present new and expanded discussions on sales network, customer life time value, solutions selling, marketing-sales interaction, and marketing-sales shared responsibilities. This material will empower sales managers to build a sales force, manage strategic relationships, and motivate the sales team.
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Information
Table of contents
- Cover
- Title Page
- Copyright
- Preface
- About the Authors
- Brief Contents
- Contents
- 1. INTRODUCTION TO SELLING AND SALES MANAGEMENT
- 2. STRATEGY AND SALES PROGRAM PLANNING
- 3. SALES OPPORTUNITY MANAGEMENT
- 4. ACCOUNT RELATIONSHIP MANAGEMENT
- 5. CUSTOMER INTERACTION MANAGEMENT
- 6. SALES FORCE ORGANIZATION
- 7. RECRUITING AND SELECTING PERSONNEL
- 8. SALES TRAINING
- 9. LEADERSHIP
- 10. ETHICAL LEADERSHIP
- 11. MOTIVATING SALESPEOPLE
- 12. COMPENSATING SALESPEOPLE
- 13. EVALUATING PERFORMANCE
- NOTES
- CASES ANALYSIS
- Credits
- Key Term and Subject Index
- Author Index
- Company Index
- Case Index