Visual Workplace Visual Thinking

Creating Enterprise Excellence Through the Technologies of the Visual Workplace, Second Edition

Gwendolyn D. Galsworth

• Publisher: Productivity Press
• Year: 2017
• Print ISBN: 9781138502147
• eBook ISBN: 9781351792530
• Edition: 1
• Topic: Business
• Subtopic: Business generale
• Index: Business

Visual Workplace/Visual Thinking (VWVT) was written by the acknowledged leading expert in workplace visuality. While other books touch upon visual workplace tools and practices, no other author has addressed the topic with the clarity and depth presented here. This is a seminal book, considered by many the definition of the field itself. First published by a small, independent press in 2005, the book won the prestigious Shingo Research Prize in the same year.

It was then and remains the only book of its kind that describes the conceptual and practical foundation for workplace visuality, derived from dozens of hands-on implementations in some of the world's best or most challenging companies. Written not by an academic, but by a hands-on practitioner who has worked for three decades with companies in various phases of visual transformation, the work carries the reader from the usual starting point of 5S through to the full power of the visual-lean® alliance.

The book's 11 chapters are in four sections. The first defines the visual workplace in relation to operational excellence, along with the eight building blocks of visual thinking. The next section, which targets the cultural conversion, is unexpectedly thrilling as it describes the genuine transformation of both company and employee which is at the heart of every visual conversion. Section 3 maps the logic and sequence of Dr. Galsworth's 10-Doorway template as you learn about the visual side of 5S, visual standards, visual scheduling, visual material control, visual metrics, visual problem-solving, visual leadership as well as the visual machine® and visual-lean®office.

The final section of VTVW places visual management within the visual continuum, shows you how to use the ten doorways to assess your own company, and concludes with a discussion of the visual-lean alliance, illustrated through a conversion case study.

With over 25 full-color albums of visual solutions, 50+ graphs and charts, a detailed table of contents and in-depth Index, this 277-page book positions the technologies of the visual workplace as a premier improvement strategy on every company's journey to operational excellence.

CONTENTS

List of Photos, Albums, Figures & Insets

About Gwendolyn Galsworth

Acknowledgment

Introduction to the Second Edition

SECTION ONEVISUAL BASICS

1. The Visual Workplace and the Excellent Enterprise

What is Lean?

The Visual Workplace

The Visual-Lean Alliance

The Solution: Visual Meaning—Visual Performance

Visual Information-Visual Functionality

The Problem: Information Deficits

Information Is Not Performance

Visuality Aligns the Culture

The New Enterprise

2. The Building Blocks of Visual Thinking

Building Block 1: I-Driven Change

The Two Driving Questions

The Need-to-Know

Workplace Visuality: An I-Driven Approach

The Need-to-Share

Building Block 2: Standards

WhatIsSupposed to Happen: Standards

Building Block 3: The Six Core Questions

Building Block 4: Information Deficits

Building Block 5: Motion

Motion as the Lever

Building Block 6: Work

Building Block 7: Value Field

Naming the Value Field

Building Block 8: Motion Metrics

Putting It All Together

SECTION TWOTHE CULTURE CONVERSION

3. Leadership and the Power Inversion

The Challenge: Need for a New Paradigm

The Big Picture: The Two Pyramids of Power

False Decision-Point: Which One to Choose?

Two Pyramids: Two Functions

Pro-Life and Pro-Choice Come to an Agreement

The Business Connection

Caught in the Middle

The How of Empowerment: A Hidden Geometry

Liberating the Hidden Pyramid: A Closer Look

Participation Myths

The Biggest Mistake

The Visual Where: Low-Hanging Fruit

A Visual Truck Mini-Case Study: Angie Alvarado

4. The I-Driven Culture

Will I Be the Hero of My Own Life?

Work Culture: Identity’s Mirror

The Need to Know: The I–Driven Approach

Phases of the Identity Evolution: From Weak-I to Unified-I

Moving Too Quickly to Teams

The Visual Remedy: Letting the “I” Drive

Rowers, Watchers, Grumblers: Another Perspective on the “I”

People are Worth the Pause

SECTION THREETECHNOLOGIES OF THE VISUAL WORKPLACE

5. Visual Order Visuality’s Foundation

The Japanese Legacy

The Goal is Visuality

Visual Order (Level 1—Doorway 1)

S1: Sort Through/Sort Out

S2: Shine The Workplace and Everything in It

S3: Secure Safety

S4: Select Locations

S5: Set Locations

The Pattern of Work

Customer-Driven Visuality

Your Improvement Infrastructure

6. Visual Standards and Visual Scheduling/Visual Displays

Visual Standards (Level 2—Doorway 2)

Two Types of Visual SOPs

Visual Standards: Lower Your Expectations

Visual Displays & Visual Scheduling (Level 3—Doorway 3)

Displays versus the Computer

The Supervisor’s Pain

Visual Scheduling

Visual Team Boards & Obeya Room

7. Visual Leadership: Visual Metrics, Visual Problem-Solving & Hoshin

Visual Metrics (Level 4.1—Doorway 4)

Visual Metric: Seven Traits

Who Owns the Metric?

Visual Metrics in Action

Visual Problem-Solving (Level 4.2)

ScoreBoarding: Conceptually

ScoreBoarding in Action

Visual Deployment of Policy: Hoshin (Level 4.3)

The House

Limitation by Design

The X-Type Matrix

8. Visual Controls, Visual Pull Systems, and Visual Guarantees

Visual Controls (Level 5.1—Doorway 5)

Visual Controls in Action

Strengthening Controls through Design-to-Task

Visual Pull System (Level 5.2)

Min-Max Levels

Kanban

Traffic-Light Pull

Visual Guarantees (Level 6—Doorway 6)

Doorway 6 Owner

9. Visual Machine®, Visual-Lean® Office & the Macro Visual Environment

Doorway 7: The Visual Machine®

Doorway 7 Owner

Doorway 8: The Visual-Lean® Office

A Word about Office Implementations

Doorway 9: The Macro Visual Environment

Doorway 10: The Visual Enterprise

SECTION FOURVISUAL THINKING

10. Visual Management vs. Visual Workplace

Definition of Visual Management

The Visual Workplace Encompasses VM

The Visual Workplace Continuum

Errors in Concept

Visual Management: Level by Level

Goal 1: The Corporate Intent

Goal 2: Site-Level Results

Goal 3: Department-Level Results

Goal 4: Results on the Value-Add Level

Goal 5: Integrating Priorities and Results in the Opex Room

Embedded-ness: Telling versus Making

Let the Workplace Speak

11. Visual Thinking

The Distance Traveled

Have You Fully Utilized Visuality?

Using the Doorways to Diagnose

The Doorways at Work: Royal Nooteboom Trailers

The Visual-Lean® Alliance

A Lean Stopover

Visual Returns and Visual-Lean Begins

The Liberation of the Human Will

In Its Fullness

RESOURCES

About Visual Thinking Inc. & The Visual-Lean® Institute

Index

List of Photos, Albums, Figures & Insets

Section 1

Chapter 1: The Visual Workplace and the Excellent Enterprise

Figure 1.1 Wings of a Bird/Equal Partners

Photo Album 1 Visual Where at Fleet Engineers

Inset 1.1 We are Visual Beings

Photo Album 2 Building Adherence through Visuality

Figure 1.2 Well-Intentioned “I”

Figure 1.3 Bunch of “I-s”

Figure 1.4 Alignment

Photo Album 3 Creating a Workforce of Visual Thinkers at RNT

Chapter 2: The Building Blocks of Visual Thinking

Figure 2.1 Eight Building Blocks

Figure 2.2 The Two Questions that Drive

Inset 2.1 Need-To-Know

Figure 2.3 What Do I Need to Know?

Figure 2.4 What Do I Need to Share?

Inset 2.2 Need-To-Share

Photo 2.1 Need-To-Share In Action

Figure 2.5 Unity

Inset 2.3 Definition of a Visual Workplace

Inset 2.4 What is a Technical Standard?

Inset 2.5 What is a Procedural Standard?

Inset 2.6 ISO and Workplace Visuality—When & Why

Photo Album 4 Six Core Questions Made Visual

Figure 2.6 Six Core Questions

Inset 2.7 First-Question-Is-Free Rule

Figure 2.7 Forms of Motion

Inset: 2.8 What Motion is Not

Inset 2.9 Information Hoarders

Inset 2.10 Motion Versus Eight Deadly Wastes

Photo Album 5 Making the Value Field Visual

Photo 2.2 Bonding Department, Before

Photo 2.3 Paulette Benedictus

Figure 2.8 Cycle of Visual Thinking

Section 2

Chapter 3: Leadership and the Power Inversion

Figure 3.1 Top-Down Paradigm

Figure 3.2 Bottom-Up Paradigm

Figure 3.3 Different Functions-Different Groups

Figure 3.4 Resolution of Opposites

Figure 3.5 Ancient Symbol of Unity

Figure 3.6 Geography of Common Ground

Figure 3.7 Caught in the Middle

Figure 3.8 Top-Down Pyramid

Figure 3.9 Separation + Inversion of the Bottom-Up Pyramid

Figure 3.10 Two Pyramids Approach and Blend

Photo Case Study Angie Alvarado: The Visual Truck

Chapter 4: The I-Driven Culture

Inset 4.1 Journey of the “I”

Figure 4.1 Yet Another Form of the Dominance Hierarchy

Photo Album 6 Visual Inventiveness at United Electric

Figure 4.2 Phase 1-Shift from Weak-I to Strong-I

Figure 4.3 Phase 2-Shift from Strong-I to Unified-I

Figure 4.4 Journey of the “I” (both phases)

Photo Album 7 Kanban and Visual Inventiveness

Section 3

Figure A The Implementation Pathway

Figure B The Ten Doorways

Chapter 5: Visual Order: Visuality’s Foundation

Figure 5.1 Visual Order (Level 1.1—Doorway 1)

Figure 5.2 5S+1: Visual Order

Figure 5.3 Sort Through/Sort Out

Inset 5.1 Champions—Keepers of the Flame

Photo Album 8 S2 + S3 Solutio...

Table of contents

• Cover
• Halftitle
• Title
• Copyright
• Table of Contents