Implementing SAP® CRM
eBook - PDF

Implementing SAP® CRM

The Guide for Business and Technology Managers

  1. 513 pages
  2. English
  3. PDF
  4. Available on iOS & Android
eBook - PDF

Implementing SAP® CRM

The Guide for Business and Technology Managers

About this book

In today's competitive business environment, most companies realize that the better they can manage their customer relationships, the more successful they will become. Customer Relationship Management (CRM) software systems are key tools for companies to manage the customer-facing processes of their businesses. However, many companies have resisted

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Yes, you can access Implementing SAP® CRM by Vivek Kale in PDF and/or ePUB format, as well as other popular books in Business & Customer Relations. We have over one million books available in our catalogue for you to explore.

Information

Edition
1

Table of contents

  1. Front Cover
  2. Contents
  3. Preface
  4. Author
  5. Chapter 1: The Relationship-Based Enterprise
  6. Chapter 2: Customer Relationship Management (CRM) System
  7. Chapter 3: CRM Evaluation
  8. Chapter 4: CRM Selection
  9. Chapter 5: SAP CRM Solution
  10. Chapter 6: SAP CRM Implementation Project Cycle
  11. Chapter 7: SAP CRM and Enterprise Business Process Re-Engineering
  12. Chapter 8: SAP CRM Enterprise Applications
  13. Chapter 9: SAP E-Business Applications
  14. Chapter 10: SAP CRM Application Environment
  15. Chapter 11: SAP Tools and Programming
  16. Chapter 12: Initiating the SAP Project
  17. Chapter 13: SAP ASAP Methodology
  18. Chapter 14: Supporting and Enhancing SAP CRM
  19. Chapter 15: Valuing the Relationship-Based Enterprise
  20. Chapter 16: Beyond the Relationship-Based Enterprise
  21. Appendix A: Selecting SAP CRM Implementation Partners
  22. Appendix B: CRM Industry Analysts
  23. References
  24. Back Cover