eBook - PDF
The Complete Guide to Customer Support
How to Turn Technical Assistance Into a Profitable Relationship
- 273 pages
- English
- PDF
- Available on iOS & Android
eBook - PDF
The Complete Guide to Customer Support
How to Turn Technical Assistance Into a Profitable Relationship
About this book
Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide t
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Information
Table of contents
- Cover
- Title Page
- Copyright Page
- Dedication
- Contents
- Foreword
- Preface
- Acknowledgments
- Introduction
- CHAPTER 1: What Are Customer Support Centers
- CHAPTER 2: The Role of a Support Center
- CHAPTER 3: Support Center Operations
- CHAPTER 4: Providing Live Support
- CHAPTER 5: Support Center Adjuncts
- CHAPTER 6: Locating and Building Support Centers
- CHAPTER 7: Support Center Technology
- CHAPTER 8: Staffing and Training
- CHAPTER 9: Certification and Benchmarking
- CHAPTER 10: Knowledge Delivery a.k.a Knowledge Management
- CHAPTER 11: Customer Relationship Management
- CHAPTER 12: Day-to-Day Support Practices
- CHAPTER 13: Downsizing Your Support Center
- CHAPTER 14: Resources Guide
- Suggestions for Additional Reading
- Glossary
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Yes, you can access The Complete Guide to Customer Support by Joe Fleischer in PDF and/or ePUB format, as well as other popular books in Business & Human Resource Management. We have over 1.5 million books available in our catalogue for you to explore.