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Conversational Design
Erika Hall
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Conversational Design
Erika Hall
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About This Book
How do we make digital systems feel less robotic and more real? Whether you work with interface or visual design, front-end technology, or content design, learn why conversation is the best model for creating device-independent, human-centered systems. Research and information design expert Erika Hall explains what makes an interaction truly conversational and how to get more comfortable using language in design. From understanding the human interface, to effectively using the power of personality, to getting it all done, you'll find out how the art of communication can elevate technology.
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Information
Topic
DesignSubtopic
Web Design
7
THE
HUMAN
INTERFACE
In
the
old
days,
we
didn’t
much
write
like
talking
because
there
was
no
mechanism
to
reproduce
the
speed
of
conversation.
But
texting
and
instant
messaging
do—and
a
revolution
has
begun.”
—JOhn
MCWhOrter,
“Is
Texting
Killing
the
English
Language?”
(
http://bkaprt.com/cd/01-01/
)
textIng
Is
how
we
talk
now.
We
talk
by
tapping
tiny
messages
on
touchscreens—we
message
using
SMS
via
mobile
data
networks,
or
through
apps
like
Facebook
Messenger
or
WhatsApp.
In
2015,
the
Pew
Research
Center
found
that
64%
of
Ameri-
can
adults
owned
a
smartphone
of
some
kind,
up
from
35%
in
2011
(
http://bkaprt.com/cd/01-02/
).
We
still
refer
to
these
per-
sonal,
pocket-sized
computers
as
phones,
but
“Phone”
is
now
just
one
of
many
communication
apps
we
neglect
in
favor
of
texting.
Texting
is
the
most
widely
used
mobile
data
service
in
America.
And
in
the
wider
world,
4
billion
people
have
mobile
phones,
so
four
billion
people
have
access
to
SMS
or
other
messaging
apps.
For
some,
dictating
messages
into
a
wristwatch
offers
an
appealing
alternative
to
placing
a
call.
THE
HUMAN
INTERFACE
1
“