Human Resource Management for the Hospitality and Tourism Industries

Dennis Nickson

• Publisher: Routledge
• Year: 2007
• Print ISBN:
  9781138169067
• eBook ISBN:
  9781136397165
• Topic: Betriebswirtschaft
• Subtopic: Gastgewerbe, Reise- & Tourismusbranche

Human Resource Management for the Hospitality and Tourism Industries takes an integrated look at HRM policies and practices in the tourism and hospitality industries. Utilising existing human resource management (HRM) theory and practice, it contextualises it to the tourism and hospitality industries by looking at the specific employment practices of these industries, such as how to manage tour reps or working in the airline industry.

It initially sets the scene with a broad review of the evidence of HRM practice within the tourism and hospitality industries. Having identified the broader picture, the text then begin to focus much more explicitly on a variety of HR policies and practices such as:
• recruitment and selection: the effects of ICT, skills required specific for the industry and the nature of advertising
• legislation and equal opportunities: illegal discrimination and managing diversity
• staff health and welfare: violence in the workplace, working time directives, smoking and alcohol and drug misuse
• remuneration strategies in the industry: the 'cafeteria award' approach, minimum wage and tipping

Human Resource Management for the Hospitality and Tourism Industries is illustrated throughout with both examples of best practice for prescriptive teaching and discussion, and international case studies to exercise problem solving techniques and contextualise learning. It incorporates a user friendly layout and includes pedagogic features such as: chapter outlines and objectives, HRM in practice – boxed examples, reflective review questions, web links' discussion questions and further reading.

Accompanying the text are online supplementary lecturer materials including downloadable figures from the book, PowerPoint slides, further cases and extra exercises and points for discussion.

Table of contents

• Front Cover
• Half Title
• Title Page
• Copyright
• Contents
• List of figures
• List of table
• List of abbreviations
• Preface
• Chapter 1 Human resource management and the tourism and hospitality industry: An introduction
• Chapter 2 International human resource management
• Chapter 3 Organizational culture
• Chapter 4 Labour markets
• Chapter 5 Recruitment and selection
• Chapter 6 Equal opportunities and managing diversity
• Chapter 7 Training and development
• Chapter 8 Performance management and performance appraisal
• Chapter 9 Reward strategies in the tourism and hospitality industry
• Chapter 10 Employee relations, involvement and participation
• Chapter 11 Welfare, health and safety
• Chapter 12 Grievance and disciplinary procedures
• Chapter 13 Concluding comments
• Index