eBook - PDF
Construyendo Xperiencias
Customer Experience, la clave para generar rentabilidad y diferenciación
- 299 pages
- English
- PDF
- Available on iOS & Android
eBook - PDF
Construyendo Xperiencias
Customer Experience, la clave para generar rentabilidad y diferenciación
About this book
Este libro es una herramienta imprescindible para quienes quieren diseñar una estrategia de Customer Experience (CX) en sus organizaciones, ya que se trata de un manual practico que combina la investigacion y conceptos avanzados con experiencias reales. Muestra de manera sencilla y amigable los elementos a tomar en cuenta en la implementacion de la estrategia, desarrolando de manera didactica con diferentes ejemplos como el customer journey map y el service blueprint.Nos ofrece importantes claves y ejemplos para entender y analizar la rentabilidad de una estrategia de customer experience, siendo este un indicador de suma importancia en las tomas de decision empresarial.
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Yes, you can access Construyendo Xperiencias by Rodrigo Fernández de Paredes Alegría in PDF and/or ePUB format, as well as other popular books in Business & Customer Relations. We have over one million books available in our catalogue for you to explore.