Complaint!
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Complaint!

Sara Ahmed

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eBook - PDF

Complaint!

Sara Ahmed

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About This Book

In Complaint! Sara Ahmed examines what we can learn about power from those who complain about abuses of power. Drawing on oral and written testimonies from academics and students who have made complaints about harassment, bullying, and unequal working conditions at universities, Ahmed explores the gap between what is supposed to happen when complaints are made and what actually happens. To make complaints within institutions is to learn how they work and for whom they work: complaint as feminist pedagogy. Ahmed explores how complaints are made behind closed doors and how doors are often closed on those who complain. To open these doors---to get complaints through, keep them going, or keep them alive---Ahmed emphasizes, requires forming new kinds of collectives. This book offers a systematic analysis of the methods used to stop complaints and a powerful and poetic meditation on what complaints can be used to do. Following a long lineage of Black feminist and feminist of color critiques of the university, Ahmed delivers a timely consideration of how institutional change becomes possible and why it is necessary.

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Information

Publisher
Duke University Press Books
Year
2021
ISBN
9781478022336
Topic
Social Sciences
Subtopic
Gender Studies
Index
Social Sciences
1.2 
A 
clear 
route 
through.
33
Mind 
the 
Gap!
information, 
sometimes 
called 
a 
postal 
system, 
routes 
and 
routines 
for 
passing 
materials 
between 
different 
actors 
within 
the 
organization. 
By 
“administrative 
process” 
we 
are 
certainly 
talking 
about 
paperwork
: 
the 
more 
papers, 
the 
more 
work. 
e 
work 
of 
complaint 
is 
not 
distributed 
equally. 
A 
student 
who 
made 
a 
complaint 
about 
disability 
discrimination 
noted, 
“It’s 
just 
like 
a 
mess 
of 
documents 
and 
this 
back 
and 
forth 
and 
all 
this 
paperwork 
and 
me 
writing 
these 
seven 
pages, 
seventeen-page 
letters 
itemizing 
the 
failures 
of 
the 
university 
and 
them 
just 
writing 
the 
same 
letter 
back 
in 
response.” 
Her 
description 
teaches 
us 
how 
the 
creation 
of 
standards 
by 
an 
organization 
can 
allow 
the 
lessening 
of 
effort 
(“writing 
the 
same 
letter 
back”) 
but 
also 
how 
administrative 
failure 
can 
mean 
more 
effort 
is 
required 
by 
those 
who 
make 
complaints 
(“itemizing 
the 
failures 
of 
the 
university”). 
Indeed, 
she 
opened 
her 
testimony 
by 
picking 
up 
her 
complaint 
file 
and 
showing 
it 
to 
me. 
She 
said, 
“Here 
is 
my 
folder 
of 
my 
experience 
of 
making 
a 
formal 
complaint. 
Reading 
through 
the 
docu-
mentation 
. 
. 
. 
I 
was 
reminded 
I 
wrote 
a 
history 
of 
complaint 
on 
it.” 
If 
to 
1.3 
Hard 
to 
find, 
difficult 
to 
follow.

Table of contents