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Complaint!
About this book
In Complaint! Sara Ahmed examines what we can learn about power from those who complain about abuses of power. Drawing on oral and written testimonies from academics and students who have made complaints about harassment, bullying, and unequal working conditions at universities, Ahmed explores the gap between what is supposed to happen when complaints are made and what actually happens. To make complaints within institutions is to learn how they work and for whom they work: complaint as feminist pedagogy. Ahmed explores how complaints are made behind closed doors and how doors are often closed on those who complain. To open these doors---to get complaints through, keep them going, or keep them alive---Ahmed emphasizes, requires forming new kinds of collectives. This book offers a systematic analysis of the methods used to stop complaints and a powerful and poetic meditation on what complaints can be used to do. Following a long lineage of Black feminist and feminist of color critiques of the university, Ahmed delivers a timely consideration of how institutional change becomes possible and why it is necessary.
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Yes, you can access Complaint! by Sara Ahmed in PDF and/or ePUB format, as well as other popular books in Ciencias sociales & Educación superior. We have over one million books available in our catalogue for you to explore.
Information
1.2
A
clear
route
through.
33
Mind
the
Gap!
information,
sometimes
called
a
postal
system,
routes
and
routines
for
passing
materials
between
different
actors
within
the
organization.
By
“administrative
process”
we
are
certainly
talking
about
paperwork
:
the
more
papers,
the
more
work.
e
work
of
complaint
is
not
distributed
equally.
A
student
who
made
a
complaint
about
disability
discrimination
noted,
“It’s
just
like
a
mess
of
documents
and
this
back
and
forth
and
all
this
paperwork
and
me
writing
these
seven
pages,
seventeen-page
letters
itemizing
the
failures
of
the
university
and
them
just
writing
the
same
letter
back
in
response.”
Her
description
teaches
us
how
the
creation
of
standards
by
an
organization
can
allow
the
lessening
of
effort
(“writing
the
same
letter
back”)
but
also
how
administrative
failure
can
mean
more
effort
is
required
by
those
who
make
complaints
(“itemizing
the
failures
of
the
university”).
Indeed,
she
opened
her
testimony
by
picking
up
her
complaint
file
and
showing
it
to
me.
She
said,
“Here
is
my
folder
of
my
experience
of
making
a
formal
complaint.
Reading
through
the
docu-
mentation
.
.
.
I
was
reminded
I
wrote
a
history
of
complaint
on
it.”
If
to
1.3
Hard
to
find,
difficult
to
follow.
Table of contents
- Cover
- Contents
- Acknowledgments
- Introduction: Hearing Complaint
- Part I. Institutional Mechanics
- Part II. The Immanence of Complaint
- Part III. If These Doors Could Talk?
- Part IV. Conclusions
- Notes
- References
- Index