Introduction
Feinberg, Andrew, Madhav Mullapudi, Michael Benore, and Oliver Page. “The Restaurant of the Future.” Deloitte, Deloitte Development LLC., 2016. https://www2.deloitte.com/content/dam/Deloitte/us/Documents/consumer-business/us-consumer-business-restaurant-of-the-future-perspective-final.pdf
Labine-Romain, Adele, Dan Terrill, Jess Mizrahi, Xanthe Smith, and Rhiannon Yetsenga. “The Future of Food.” Deloitte, Deloitte Touche Tohmatsu, 2019. https://www2.deloitte.com/content/dam/Deloitte/au/Documents/Economics/deloitte-au-economics-future-food-uber-eats-100719.pdf
National Restaurant Association. “National Statistics.” Accessed June 1, 2020. https://restaurant.org/research/restaurant-statistics/restaurant-industry-facts-at-a-glance
Obermeier, Kylie. “Nightlife: Yume Wo Katare.” BU Today, Boston University, February 11, 2016. http://www.bu.edu/articles/2016/yume-wo-katare-porter-square/
Parsa, H.G., John T. Self, David Njite, and Tiffany King. “Why Restaurants Fail.” Cornell Hotel and Restaurant Administration Quarterly 46, no. 3 (August 2005). https://daniels.du.edu/assets/research-hg-parsa-part-1-2015.pdf
Ro, Herrine and Luke Hansen. “Why people wait for hours to eat at this tiny Boston ramen workshop.” Insider, Insider Inc., September 11, 2019. https://www.insider.com/yume-wo-kotare-boston-ramen-dream-workshop-09-2019
Roth-Dishy, Amelia F.. “Community Ramen Hotspot Still the Stuff of Dreams.” The Harvard Crimson, October 30, 2018. https://www.thecrimson.com/article/2018/10/30/yume-wo-katare-review/
Shea, Andrea. “Porter Square Ramen Shop Wants To Make Your Dreams Come True.” WBUR, WBUR, July 16, 2014. https://www.wbur.org/news/2014/07/16/yume-wo-katare-cambridge-ramen
Sloan, A. Elizabeth. “It’s Time for Restaurant Realignment.” Food Technology Magazine 72, no. 10 (October 2018). https://www.ift.org/news-and-publications/food-technology-magazine/issues/2018/october/features/trends-in-restaurant-foodservice
CHAPTER 1: Background
Harford, Tim. “How McDonald’s revolutionised business.” BBC, February 5, 2020. https://www.bbc.com/news/business-51208592
Mealy, Lorri. “A History of the Restaurant.” The Balance Small Business, Dotdash, December 13, 2018. https://www.thebalancesmb.com/a-history-of-the-restaurant-2888319
Meares, Hadley. “The Real McDonald’s: The San Bernardino Origins of a Fast Food Empire.” KCET, Public Media Group of Southern California, August 5, 2016. https://www.kcet.org/food-living/the-real-mcdonalds-the-san-bernardino-origins-of-a-fast-food-empire
Thompson, Derek. “The Paradox of American Restaurants.” The Atlantic, June 20, 2017. https://www.theatlantic.com/business/archive/2017/06/its-the-golden-age-of-restaurants-in-america/530955/
U.S. Department of Agriculture, Economic Research Service, America’s Eating Habits: Food Away From Home, by Michelle J. Saksena, Abigail M. Okrent, Tobenna D. Anekwe, Clare Cho, Christopher Dicken, Anne Effland, Howard Elitzak, Joanne Guthrie, Karen S. Hamrick, Jeffrey Hyman, Young Jo, Biing-Hwan Lin, Lisa Mancino, Patrick W. McLaughlin, Ilya Rahkovsky, Katherine Ralston, Travis A. Smith, Hayden Stewart, Jessica Todd, and Charlotte Tuttle, (September 2018), https://www.ers.usda.gov/webdocs/publications/90228/eib-196.pdf
White Castle Management Co.. “Our Story.” Accessed June 1, 2020. https://www.whitecastle.com/about-us/our-history
CHAPTER 2: Current Status
“2018 Food and Health Survey.” International Food Information Council Foundation, 2018. https://foodinsight.org/wp-content/uploads/2018/05/2018-FHS-Report-FINAL.pdf
National Restaurant Association. “National Restaurant Association Unveils its Restaurant Industry 2030 Report.” Accessed June 1, 2020. https://restaurant.org/restaurant-industry-2030-report
National Restaurant Association. “National Statistics.” Accessed June 1, 2020. https://restaurant.org/research/restaurant-statistics/restaurant-industry-facts-at-a-glance
Reichheld, Ashley, Jeffrey Samotny, Oliver Page, and Stephanie Perrone Goldstein. “Through guests’ eyes.” Deloitte, Deloitte Development LLC., 2017. https://www2.deloitte.com/us/en/pages/consumer-business/articles/restaurant-customer-experience-strategy.html
Spyce, Spyce Food Co.. “Who We Are.” Accessed June 1, 2020. https://www.spyce.com/who-we-are-2/
Spycefoodco. “Spyce - Robotic Restaurant by Four MIT Graduates in Collaboration with Chef Daniel Boulud.” May 3, 2018. Video, 2:29. https://www.youtube.com/watch?time_continue=122&v=9LqqcDL99UA&feature=emb_logo
Terrell, Kenneth. “McDonald’s and AARP Team Up to Fill Jobs.” AARP, April 25, 2019. https://www.aarp.org/work/job-search/info-2019/mcdonalds-partners-with-aarp.html
CHAPTER 3: Adapting Intelligently
Fultz, Paul, Joel Rampoldt, and Dan Shaughnessy. “An Appetite for Change.” KPMG, KPMG L...