The second edition of this innovative core textbook spans the service and manufacturing sectors, equipping readers to grasp and overcome the core challenges faced in planning, designing and implementing operations. The prestigious and well-respected author team takes a 'tasks and challenges' approach that marries theory to their extensive practical experience of running operations in high-profile business settings while reflecting their clear vision and personal philosophy of operations management. Packed with engaging learning features that truly bring the subject to life, the text provides a concise and real-world orientated look at the key parts of an operations manager's job. This textbook is an ideal course text for undergraduate, postgraduate and MBA students taking a module in operations management or manufacturing/services operations. New to this Edition:
- New and greatly expanded coverage of the most relevant contemporary topics in OM, including corporate social responsibility and ethics, lean manufacturing, outsourcing vs. insourcing, and zero hour contracts
- Over 30 new and updated cases from a wide range of international companies including Apple, Samsung and Uber
- Increased focus on strategy with an expanded emphasis and new dedicated sections on improving operations that place OM firmly at the centre of organizational considerations
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- 408 pages
- English
- PDF
- Available on iOS & Android
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Information
PARTĀ
ONEĀ
āĀ
INTRODUCTION
LearningĀ
objectives
AfterĀ
completingĀ
thisĀ
chapter,Ā
youĀ
shouldĀ
beĀ
ableĀ
to:
ā¢Ā
ExplainĀ
theĀ
roleĀ
ofĀ
operationsĀ
managementĀ
inĀ
anĀ
organization
ā¢Ā
AppreciateĀ
theĀ
dimensionsĀ
thatĀ
makeĀ
upĀ
theĀ
operationsĀ
managementĀ
task
ā¢Ā
IdentifyĀ
whereĀ
theĀ
operationsĀ
functionĀ
ļ¬tsĀ
withinĀ
anĀ
organization
ā¢Ā
IllustrateĀ
theĀ
crucialĀ
roleĀ
ofĀ
operationsĀ
managementĀ
inĀ
organizationalĀ
success
ā¢Ā
UnderstandĀ
howĀ
companiesĀ
mustĀ
integrateĀ
corporateĀ
socialĀ
responsibilityĀ
withĀ
theirĀ
businessĀ
operations
ā¢Ā
AppreciateĀ
howĀ
theĀ
chaptersĀ
thatĀ
followĀ
willĀ
helpĀ
youĀ
buildĀ
yourĀ
operationsĀ
managementĀ
knowledge
ChapterĀ
outline
Introduction
WhatĀ
doesĀ
operationsĀ
managementĀ
do?
ā¢Ā
HowĀ
operationsĀ
managementĀ
ļ¬tsĀ
intoĀ
anĀ
organization
ā¢Ā
TheĀ
roleĀ
ofĀ
operationsĀ
management
ā¢Ā
InputsĀ
andĀ
outputs
ā¢Ā
TheĀ
mixĀ
ofĀ
sectorsĀ
inĀ
differentĀ
economies
VariationsĀ
inĀ
theĀ
operationsĀ
managementĀ
role
ā¢Ā
VariationsĀ
inĀ
complexity
ā¢Ā
VariationsĀ
inĀ
output:Ā
servicesĀ
versusĀ
products
CorporateĀ
socialĀ
responsibility
CriticalĀ
reļ¬ections
Summary
1
ManagingĀ
Operations
Table of contents
- Cover
- Contents in brief
- Contents
- List of figures
- Grid of case studies
- Preface to Second Edition
- Website
- About the authors
- How to use each chapter
- Acknowledgements
- PART ONE ā INTRODUCTION
- PART TWO ā DESIGNING AND DELIVERING SERVICES AND PRODUCTS
- PART THREE ā MANAGING OPERATIONS
- PART FOUR ā IMPROVING OPERATIONS
- INDEX
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