Contemporary Approaches Studying Customer Experience in Tourism Research
eBook - PDF

Contemporary Approaches Studying Customer Experience in Tourism Research

  1. 356 pages
  2. English
  3. PDF
  4. Available on iOS & Android
eBook - PDF

Contemporary Approaches Studying Customer Experience in Tourism Research

About this book

Contemporary Approaches Studying Customer Experience in Tourism Research develops approaches and related methods to understand, analyze, and evaluate the tourist consumption experience under its different forms and stages (before, during and after the experience), offering a broader view by integrating the tourist/customer experience in its development while also considering the role of tourism stakeholders.

Embracing the extremities of Customer Experience (CX) and studying its multiple sides through innovative methodological and conceptual frameworks, the volume also provides an in-depth literature review of CX and discusses vital related concepts as the case of consumer value. Contemporary Approaches Studying Customer Experience in Tourism Research also explores the adoption and the implementation of approaches to managing and marketing customer experiences across varied tourism contexts, with an emphasis on revisited interpretive, behavioral, and organizational approaches, highlighting the power of combining qualitative techniques to draw the complexity of the consumption experience. Also laid out are new analytical frameworks related to studying memorable tourist experiences in both digital and offline tourism journeys have attributed a broader consideration of the consumption experience in tourism research.

Frequently asked questions

Yes, you can cancel anytime from the Subscription tab in your account settings on the Perlego website. Your subscription will stay active until the end of your current billing period. Learn how to cancel your subscription.
No, books cannot be downloaded as external files, such as PDFs, for use outside of Perlego. However, you can download books within the Perlego app for offline reading on mobile or tablet. Learn more here.
Perlego offers two plans: Essential and Complete
  • Essential is ideal for learners and professionals who enjoy exploring a wide range of subjects. Access the Essential Library with 800,000+ trusted titles and best-sellers across business, personal growth, and the humanities. Includes unlimited reading time and Standard Read Aloud voice.
  • Complete: Perfect for advanced learners and researchers needing full, unrestricted access. Unlock 1.4M+ books across hundreds of subjects, including academic and specialized titles. The Complete Plan also includes advanced features like Premium Read Aloud and Research Assistant.
Both plans are available with monthly, semester, or annual billing cycles.
We are an online textbook subscription service, where you can get access to an entire online library for less than the price of a single book per month. With over 1 million books across 1000+ topics, we’ve got you covered! Learn more here.
Look out for the read-aloud symbol on your next book to see if you can listen to it. The read-aloud tool reads text aloud for you, highlighting the text as it is being read. You can pause it, speed it up and slow it down. Learn more here.
Yes! You can use the Perlego app on both iOS or Android devices to read anytime, anywhere — even offline. Perfect for commutes or when you’re on the go.
Please note we cannot support devices running on iOS 13 and Android 7 or earlier. Learn more about using the app.
Yes, you can access Contemporary Approaches Studying Customer Experience in Tourism Research by Dhouha Jaziri, Raouf Ahmad Rather, Dhouha Jaziri,Raouf Ahmad Rather in PDF and/or ePUB format, as well as other popular books in Business & Consumer Behaviour. We have over one million books available in our catalogue for you to explore.

Information

Publisher
Emerald Publishing Limited
Year
2022
Print ISBN
9781801176330
eBook ISBN
9781801176323
Topic
Business
Subtopic
Consumer Behaviour
Index
Business

Table of contents

  1. Cover
  2. Contemporary Approaches Studying Customer Experience in Tourism Research
  3. Editorial Review Board
  4. Contemporary Approaches Studying Customer Experience in Tourism Research
  5. Copyright
  6. Dedication
  7. Table of Contents
  8. List of Abbreviations
  9. About the Editors
  10. About the Contributors
  11. Preface
  12. Acknowledgments
  13. I - Theoretical Foundations
  14. II - Methodological Development – From Interpretive, Integrative, to Organizational Approaches Studying CX
  15. III - A Process View of CX Through Tourism Journey and Memorable Tourism Experience
  16. IV - Nomological Network of CX Across Tourism Types
  17. Index