eBook - PDF

The DNA of Customer Experience

Name: The DNA of Customer Experience
ISBN: 9780230210813

How Emotions Drive Value

C. Shaw,

English
PDF
Available on iOS & Android

eBook - PDF

The DNA of Customer Experience

How Emotions Drive Value

C. Shaw,

About this book

As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization, and can now disclose the empirical link between evoking these emotions and substantial financial returns.

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Yes, you can access The DNA of Customer Experience by C. Shaw in PDF and/or ePUB format, as well as other popular books in Business & Marketing. We have over one million books available in our catalogue for you to explore.