- 8 pages
- English
- ePUB (mobile friendly)
- Available on iOS & Android
About this book
Companies that disregard their customers shouldn't be surprised when they move on to other firms in the constant surge of customer churn. No one likes being ignored, especially buyers ofsophisticated services, software or high-tech products with complex installation or userequirements. Frustrated customerswill abandon these products, turning your softwareto shelfware.Although author Donna Weber tends to use jargon, she does a thorough job of explaining her process fortraining and retaining clients and fordeveloping a supportive onboarding program that answers customers' questions proactively to eliminatepotential dissatisfaction.
This officially licensed summary of Onboarding Matters was produced by getAbstract, the world's largest provider of book summaries. getAbstract works with hundreds of the best publishers to find and summarize the most relevant content out there. Find out more at getabstract.com.
Frequently asked questions
- Essential is ideal for learners and professionals who enjoy exploring a wide range of subjects. Access the Essential Library with 800,000+ trusted titles and best-sellers across business, personal growth, and the humanities. Includes unlimited reading time and Standard Read Aloud voice.
- Complete: Perfect for advanced learners and researchers needing full, unrestricted access. Unlock 1.4M+ books across hundreds of subjects, including academic and specialized titles. The Complete Plan also includes advanced features like Premium Read Aloud and Research Assistant.
Please note we cannot support devices running on iOS 13 and Android 7 or earlier. Learn more about using the app.
Information
Table of contents
- Onboarding Matters