Crisis Communication Strategies
Prepare, Respond and Recover Effectively in Unpredictable and Urgent Situations
- English
- ePUB (mobile friendly)
- Available on iOS & Android
Crisis Communication Strategies
Prepare, Respond and Recover Effectively in Unpredictable and Urgent Situations
About this book
Is your company equipped to deal with any kind of crisis - whether caused by internal error, customer action or social media mishap? This bestselling guide gives readers the skills, tools and knowledge to respond effectively to high-stake situations and protect your brand from disaster. Crisis Communication Strategies is a must-have guide that covers the whole span of a crisis from preparing and laying the groundwork before it occurs, during the incident and the aftermath, including the move to recovery and beyond. It guides readers through each phase, providing details of what to consider, what should be done, tips and checklists for improved responses.This second edition of Crisis Communication Strategies provides new sections on managing long-running crises. It also contains new content looking at the phases of crises, behavioural communication as a tactic and how to ensure diversity and inclusivity in tumultuous times.Supported by brand new case studies and examples from responses to events including the British Post Office scandal, Burger King's misfired International Women's Day campaign, Yorkshire cricket's racism scandal and Peloton's crises, it also explores the role of leadership in developing a crisis communication response that has people at its heart. This is an essential guide for PR and communications professionals who wish to protect their company and build long-term resilience.
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Information
Table of contents
- Praise for Crisis Communication Strategies , Second Edition
- Title Page
- Dedication
- Contents
- List of figures
- List of tables
- About the author
- PREFACE
- Acknowledgements
- 01 Are you ready for a crisis? Creating and testing a crisis communication plan
- 02 Recognizing a crisis: What it is and how to spot it
- 03 The operational response: The approaches and how they relate to communications
- 04 Remembering the people: How employees should come first
- 05 It’s tough at the top: The role of leadership in a crisis
- 06 The impact on the community: Managing the consequences
- 07 It’s OK to not be OK: Ensuring support is in place
- 08 Stepping on the road to recovery
- 09 So, what happens next?
- INDEX
- Copyright Page