eBook - PDF
Handling Complaints
Angelena Boden
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- 112 pages
- English
- PDF
- Available on iOS & Android
eBook - PDF
Handling Complaints
Angelena Boden
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About This Book
Looks at why people complain and how they go about it. Developing a strategy and policy for handling complaints is then described. This is followed by details of the techniques that can be used to turn complainants into loyal customers.
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