About this book
Learn the principles and skills behind consumer behavior in the way that's best for you with Babin/Harris' CB, 9E. Carefully crafted and based on continuous research into the workflows and learning preferences of students like you, CB from 4LTR Press offers an innovative learning experience with printed, online or mobile options. This edition integrates the latest developments, technology and emerging trends in consumer behavior with visually driven content and learning features that address all learning styles.
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Key takeaways
Explain the core framework of consumer behavior, distinguishing between internal psychological processes and external social and cultural influences that shape consumer actions.
Analyze the stages of the consumer decision-making process, from need recognition and information search to alternative evaluation and choice, considering the impact of various situational factors.
Evaluate the outcomes of consumption, including consumer satisfaction and relationship development, and identify instances of consumer and marketing misbehavior.
Information
Table of contents
- Cover
- Brief Contents
- Contents
- Part I: Introduction
- Part II: Internal Influences
- Part III: External Influences
- Part IV: Situations and Decision Making
- Part V: Consumption and Beyond
- Endnotes
- Glossary
- Subject Index
- Name Index
- Products & Organizations Index
- Chapter Review
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