eBook - ePub

Customer Communities

Name: Customer Communities
ISBN: 9781394172122

Engage and Retain Customers to Build the Future of Your Business

Nick Mehta,

Robin Van Lieshout,

English
ePUB (mobile friendly)
Available on iOS & Android

eBook - ePub

Customer Communities

Engage and Retain Customers to Build the Future of Your Business

Nick Mehta,

Robin Van Lieshout,

About this book

Make community building your ultimate business growth strategy

In Customer Communities: Engage and Retain Customers to Build the Future of Your Business, Nick Mehta and Robin Van Lieshout deliver an actionable playbook on how to cultivate meaningful communities that fuel quantifiable business growth. In the book, you'll learn how to capitalize on this new growth strategy to scale your company and develop excitement around your products and your firm.

The authors outline the 10 foundational Laws of Community, explaining why community development does not need to be expensive and how to integrate community in the heart of your customer journey. You'll also find:

Strategies for creating a cross functional customer engagement team
Techniques for building community in places that aren't the web or on social media
Ways to bring your organization's culture and values into your community with a human-first alignment

An essential roadmap to community development for customer success, marketing, support and product teams, and other entrepreneurs, founders, and executive business leaders. Customer Communities will earn a place on the bookshelves of anyone with a stake in organizational growth and resilience.

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Yes, you can access Customer Communities by Nick Mehta,Robin Van Lieshout in PDF and/or ePUB format, as well as other popular books in Commerce & Relations clientèles. We have over one million books available in our catalogue for you to explore.