
- English
- ePUB (mobile friendly)
- Available on iOS & Android
About this book
Your easy-to-follow guide to the world's leading cloud-based CRM software
Salesforce gives your business an edge in tracking relationships and managing sales, marketing, customer service, and support operations. Salesforce For Dummies help you take advantage of key platform functionality and focus on making the most of its many features. Learn best practices to determine the right configuration to suit your business needs, and how to use apps, build widgets, and configure features to personalize your system for your business. Explore prospecting for leads, managing accounts, maintaining contacts, tracking products, calculating forecasts, and monitoring each customer's service and support interactions with your business. Collaborate with colleagues by sharing information across a 360-degree view of all customer interactions, enhance your online marketing, gain real-time visibility into sales, and close deals faster.
- Get started with configuring Salesforce and set up the apps that your business needs
- Discover the latest updates to Salesforce, including Flow Builder, Lightning, and Einstein
- Improve business performance with reporting insights, collaborative communication features, and integrated sales and marketing processes
- Find new ways to improve productivity and reduce administration time
Salesforce For Dummies is the fully updated, best-selling guide that helps new and existing users get up to speed with the world's top CRM.
Frequently asked questions
- Essential is ideal for learners and professionals who enjoy exploring a wide range of subjects. Access the Essential Library with 800,000+ trusted titles and best-sellers across business, personal growth, and the humanities. Includes unlimited reading time and Standard Read Aloud voice.
- Complete: Perfect for advanced learners and researchers needing full, unrestricted access. Unlock 1.4M+ books across hundreds of subjects, including academic and specialized titles. The Complete Plan also includes advanced features like Premium Read Aloud and Research Assistant.
Please note we cannot support devices running on iOS 13 and Android 7 or earlier. Learn more about using the app.
Information
Table of contents
- Cover
- Table of Contents
- Title Page
- Introduction
- Part 1: Introducing Salesforce
- Part 2: Understanding Salesforce Features
- Part 3: Closing More Deals with Sales Cloud
- Part 4: Providing Support with Service Cloud
- Part 5: Empowering Marketing to Generate Measurable Demand
- Part 6: Mastering Basic Salesforce Administration
- Part 7: Measuring Overall Business Performance
- Part 8: The Part of Tens
- Index
- About the Author
- Advertisement Page
- Connect with Dummies
- End User License Agreement