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The EFQM excellence model for Assessing Organizational Performance
About this book
The 'EFQM Excellence Model' was introduced at the beginning of 1992 as the framework for assessing organizations for the annual 'European Excellence Award'. It is now the most widely used organizational assessment framework in Europe. Most users have no intention of applying to win awards; they use the framework and analysis techniques within the model as diagnostic tools that will help them to:
assess the health of their organization, identify its strengths and areas for improvement and periodically measure progress
identify and share good management practices, both internally and externally
anticipate and target their desired results in tangible, measurable ways
Whether you are a newcomer to the Excellence Model, or an experienced user (whose techniques of performance assessment maybe rigorous but have possibly evolved to become overly complex), this Management Guide provides you with practical techniques to undertake timely and effective assessments. It explains the history, basis and evolution of the EFQM Excellence Model, the nature of EFQM and its networks today, and, most importantly, provides step-by-step guidance, together with a series of analysis pro-formas, to enable readers to facilitate an assessment of an organization against each of the 32 elements ('criterion parts') of the EFQM Excellence Model.
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Yes, you can access The EFQM excellence model for Assessing Organizational Performance by Chris Hakes in PDF and/or ePUB format, as well as other popular books in Education & Architecture General. We have over one million books available in our catalogue for you to explore.
Information
Table of contents
- Introduction and Acknowledgements
- Why should you consider using the EFQM Excellence Model?
- The Development of EFQM and its Excellence Model
- EFQM and its Networks today
- The Concepts behind the EFQM Excellence Model
- EFQM Excellence Model content and structure
- A five step plan for an effective Assessment of your organization’s performance against theEFQM Excellence Model
- Appendix 1: A set of x32 Analysis Pro-Forma’s
- Appendix 2: Scoring Tools
- Appendix 3: Comparison Tables