
Make it All About Me
Leveraging omnichannel and AI for marketing success
- English
- ePUB (mobile friendly)
- Available on iOS & Android
Make it All About Me
Leveraging omnichannel and AI for marketing success
About this book
The term 'omnichannel' may be a marketing buzzword, but it also refers to a significant shift: marketers now need to provide a seamless experience, regardless of channel or device. Make it All About Me suggests how to work with omnichannel marketing and artificial intelligence without getting stuck in a certain channel or silo. Drawing on insights from global marketing experts, the book centers around the Omnichannel Hexagon, a framework to help gauge your omnichannel progress and prioritize your marketing efforts to ensure that every step you take is a step closer to the perfect, tailored customer experience - without sacrificing profitability. The author provides the background for understanding the six main omnichannel disciplines and demonstrates how you can manage them in a more customer-centric manner. Readers will get a visual overview of how far along their organization is in working with omnichannel and what barriers might impede further progress.
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Information
Table of contents
- Front Cover
- Back Cover
- Title
- Contents
- Preface
- 1 Customer Recognition & Permissions
- 2 Data Collection
- 3 Data Analytics & AI
- 4 Communication & Service
- 5 Performance Analysis
- 6 Organizing & Management
- Conclusion
- Endnotes
- Acknowledgments
- About the Authors
- Copyright