Customer Experience Management in the Caribbean
eBook - ePub

Customer Experience Management in the Caribbean

Concepts, Case Studies and Challenges

  1. 160 pages
  2. English
  3. ePUB (mobile friendly)
  4. Available on iOS & Android
eBook - ePub

Customer Experience Management in the Caribbean

Concepts, Case Studies and Challenges

About this book

Diving into the evolution of Customer Experience this text offers an insightful exploration of the paradigm shift from customer service to Customer Experience (CX) within the Caribbean context. Unveiling the dynamics of CX's influence on satisfaction, loyalty, and business profitability, this book delves into strategic planning, employee development, data-driven decisions, and emerging technological trends, and it fills a crucial gap in the literature with: - An array of Caribbean case studies;- Enhanced theoretical concepts and a deep appreciation of customer experience management in the Caribbean;- References of best practices to address critical issues affecting the delivery of a quality customer experience.Scholars and practitioners within customer service, services marketing, customer experience management and customer relationship marketing in the retail hospitality and tourism, financial, health care and education sectors will find this a valuable resource on CX's transformative power in this region and beyond.

Frequently asked questions

Yes, you can cancel anytime from the Subscription tab in your account settings on the Perlego website. Your subscription will stay active until the end of your current billing period. Learn how to cancel your subscription.
At the moment all of our mobile-responsive ePub books are available to download via the app. Most of our PDFs are also available to download and we're working on making the final remaining ones downloadable now. Learn more here.
Perlego offers two plans: Essential and Complete
  • Essential is ideal for learners and professionals who enjoy exploring a wide range of subjects. Access the Essential Library with 800,000+ trusted titles and best-sellers across business, personal growth, and the humanities. Includes unlimited reading time and Standard Read Aloud voice.
  • Complete: Perfect for advanced learners and researchers needing full, unrestricted access. Unlock 1.4M+ books across hundreds of subjects, including academic and specialized titles. The Complete Plan also includes advanced features like Premium Read Aloud and Research Assistant.
Both plans are available with monthly, semester, or annual billing cycles.
We are an online textbook subscription service, where you can get access to an entire online library for less than the price of a single book per month. With over 1 million books across 1000+ topics, we’ve got you covered! Learn more here.
Look out for the read-aloud symbol on your next book to see if you can listen to it. The read-aloud tool reads text aloud for you, highlighting the text as it is being read. You can pause it, speed it up and slow it down. Learn more here.
Yes! You can use the Perlego app on both iOS or Android devices to read anytime, anywhere — even offline. Perfect for commutes or when you’re on the go.
Please note we cannot support devices running on iOS 13 and Android 7 or earlier. Learn more about using the app.
Yes, you can access Customer Experience Management in the Caribbean by Leslie-Ann Jordan,Anne P. Crick in PDF and/or ePUB format, as well as other popular books in Business & Rapporti con i clienti. We have over one million books available in our catalogue for you to explore.

Information

Publisher
CAB International
Year
2024
eBook ISBN
9781800626799
Edition
0
Topic
Business
Subtopic
Rapporti con i clienti
Index
Business

Table of contents

  1. Cover
  2. Halftitle
  3. Title
  4. Copyright
  5. Contents
  6. Contributors
  7. Preface
  8. Acknowledgements
  9. 1 Customer Experience Management: Opportunities, Challenges and Trends
  10. 2 Delivering Service Experiences in the Shadow of the Plantation
  11. 3 Improving the Customer Experience for Persons Accessing the National Emergency Ambulance Service on the Island of Trinidad
  12. 4 Improving Customer Satisfaction from a Service Productivity Perspective
  13. 5 The Impact of an Environmental Shock on Customer Expectations and Perceptions in Selected Hotels in Jamaica
  14. 6 Experiences or Commodities? The Peer-to-Peer Experience in Jamaica
  15. 7 The Role of Customer Experience Leadership
  16. 8 Enhancing the Student Experience: A Case Study of The University of the West Indies, St. Augustine Campus, Trinidad
  17. 9 Improving Customer Service in the Caribbean through the Implementation of Total Quality Management Principles
  18. 10 Human Resources Management and the Customer Experience within the Hospitality Industry
  19. 11 Culture Counts: Building out the Marriott Brand in Kingston, Jamaica
  20. 12 Delivering on CX Promises: Case Studies of NCB, The VM Group, MIB and the GraceKennedy Group
  21. 13 Customer Experience and Loyalty to Digicel Jamaica: A Behavioural Perspective
  22. 14 The Way Forward
  23. Index
  24. Backcover