Psychology of Relationship Banking
eBook - PDF

Psychology of Relationship Banking

Profiting from the Psyche

  1. 241 pages
  2. English
  3. PDF
  4. Available on iOS & Android
eBook - PDF

Psychology of Relationship Banking

Profiting from the Psyche

About this book

Jim Lynch's latest book focuses on one of the major threats to the banking industry - customer defection. The tradition of customers remaining loyal to their banks is fast disappearing. The economic and social threads which linked banker and client have become frayed and easily broken by recession and other forces of change. Customer relationships in all sectors are in need of repair, not just economically but psychologically. This book is a guide to bankers and others in financial services on how to forge, renew or strengthen banking relationships.

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Yes, you can access Psychology of Relationship Banking by James Lynch in PDF and/or ePUB format, as well as other popular books in Economics & Consumer Behaviour. We have over one million books available in our catalogue for you to explore.

Information

Table of contents

  1. Front Cover
  2. Psychology of Relationship Banking: Profiting from the Psyche
  3. Copyright Page
  4. Table of Contents
  5. Dedication
  6. Preface
  7. Chapter 1. The changing anatomy of banking relationships
  8. Chapter 2. The new realities of relationship banking
  9. Chapter 3. Rethinking the role of psychology in banking
  10. Chapter 4. Psychology of relationship marketing
  11. Chapter 5. Client profiling – the psychological approach
  12. Chapter 6. Mapping the corporate psyche
  13. Chapter 7. Renewing banking relationship skills
  14. Chapter 8. Profiting from sound relationships
  15. A–Z guide to the psychology of client relationships in banking and finance
  16. Recommended reading
  17. Index