eBook - ePub

Stop Wasting Research

Name: Stop Wasting Research
ISBN: 9781959029939

Maximize the Product Impact of Your Organization's Customer Insights

Jake Burghardt,

English
ePUB (mobile friendly)
Available on iOS & Android

eBook - ePub

Stop Wasting Research

Maximize the Product Impact of Your Organization's Customer Insights

Jake Burghardt,

About this book

Why do crucial customer insights often fail to drive product decisions? The answer: wasted research. Jake Burghardt identifies the insidious root causes of research waste, giving actionable ideas to increase the impact of siloed research. You’ll learn to enhance collaboration, maximize learning, and drive research-informed product launches. Anyone—from UX researchers and insight generators to data scientists and CX analysts—will benefit from these crucial customer insights.

Who Should Read This Book

This book is for anyone who’s seen too many important customer insights that failed to drive next steps in their business. It’s for leaders and practitioners who want to experiment with new ways to increase their organization’s research use in product development and delivery. Specifically, it’s perfect for researchers from any discipline from UX to CX to sales to data science. It’s also a must-read for leaders of product, design, marketing, and engineering —anyone who wants to improve decision-making based on available customer research. And that includes operations people.

Takeaways

Uncover tools and methods to reduce research waste.
Learn how to find and use hidden research that might have lasting impact on your organization.
Discover knowledge-consolidating tools and requirements for repositories.
Increase the impact of any type of customer research on your organization.
Note the special “IDEA” sections that show possible actions to choose based on what makes sense for your current resources and organizational context
See “You Might Be Asking” sidebars, which give answers to common questions.
Search for “Imagine a Way Forward” sidebars that highlight special scenarios—telling a story of action ideas as step-by-step narratives.
Look for insightful interviews from experts in the field.
Read the chapter summaries of key proposals to get more value from research, including a distillation of what success might look like.

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Yes, you can access Stop Wasting Research by Jake Burghardt in PDF and/or ePUB format, as well as other popular books in Design & Marketing Research. We have over one million books available in our catalogue for you to explore.