The Little Big Things

Thomas J. Peters

• Publisher: HarperStudio
• Year: 2010
• ISBN:
  9780061963506
• Topic: Business
• Subtopic: Gestione
• Index: Business

"It is [Tom] Peters—as consultant, writer, columnist, seminar lecturer, and stage performer—whose energy, style, influence, and ideas have [most] shaped new management thinking."— Movers and Shakers: The 100 Most Influential Figures in Modern Business

"We live in a Tom Peters world." — Fortune Magazine

Business uber-guru Tom Peters is back with his first book in a decade, The Little Big Things. In this age of economic recession and financial uncertainty, the patented Peters approach to business and management—no-nonsense, witty, down-to-earth, insightful—is more pertinent now than ever. As essential for small-business owners as it is for the heads of major corporations, The Little Big Things is a rousing call-to-arms to American business to get "back to the basics" of running a successful enterprise.

Index

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A

A.A. (Action Addicts), 214

Abrashoff, Mike, 153

Abt Electronics, 444

accountability, 47, 61, 184, 476

accountancy, 248, 373, 399

action, 207–17

Captain “Day” and Captain “Night,” 212–14

drilling wells, 215–17

patient-centric care, 209–12

“trying my damnedest!”, 207–9

Action Addicts (A.A.), 214

“action attitude,” 214

action words, 216–17

Active Listening (Hoppe), 331

Adams, John Quincy, 343

Adams, Marilee, 331

Adams, Scott, 51, 193

adhocracy, 309–11

ADRE (Act of Deliberate Relationship Enhancement), 100–101

ADWT (Amazing Demographic & Wealth Tsunami), 39

aesthetics. See design

agenda-setting, 128

Age of the Hare, 453–54

aggressiveness vs. “energy,” 116

aging population market opportunities, 23, 37–39, 479–80

Ailes, Roger, 116–17

aimless wandering, 257

Alinsky, Saul, 238

Allen, Woody, 136

Allende, Isabel, 342

“all-senses,” 259

Altman, Robert, 143–44

Amazon.com, 311

Ambrose, Stephen, 217

American Airlines, 490

amusing yourself, 66–68

Anderson, Dick, 212–13

Andretti, Mario, 342

angry customers, 203–4. See also apologies

animation, 117

Anixter, Julie, 52

Annis, Barbara, 296–97

Anthony, Susan B., 301–2

apologies (apologizing), 125, 157–60, 165, 184, 467

appearance vs. “substance,” xix–xx, 1–2

Apple Computer, 56, 314, 377, 456

appreciation. See “thank you”

Arden, Paul, 340

Are You Really Listening? (Donoghue and Siegel), 331

Armstrong, Neal, 446

Art of Asking, The (Fadem), 331

asking questions, 345–47

Asking the Right Questions (Browne and Keeley), 331

attire for work, 243

attitude, 7, 103–11, 287

cheerfulness, 107–8

“Eye-sparkle Factor,” 103–4

Flagman, 109–11

pleasant, caring, and engaged, 105–7

authoritarianism, 29, 229

Aviator (movie), 320

Avrakotos, Gust, 236–37, 241, 242–43

Axelrod, Susan, 392

B

“band of brothers-sisters,” 242–43

Barack, Inc. (Faulk and Libert), 153

Barbosa, Gerson, 351

Bartz, Carol, 143

Basement Systems, Inc., 35

bathrooms, cleanliness of, xxi, 1–2

Batten, Frank, 312

BDs (Bullshit Detectors), 403

Beckett, Samuel, 54

behaviorism, 65, 149–53, 337, 464

“being there,” 83–85

Bennis, Warren, 67, 272, 351–52

Ben-Shahar, Tal, 468

Berlin Wall, 446

Bernanke, Ben, 29

Berserk Standard, 311–12

Best Buy, 285–86, 415

best practices, 401

“bias for action,” 214, 216, 480

big change, 224–30

all at once, 224–28

in short time, 228–30

Big Plan, 264–69

Birchard, Bill, 197

BlackBerry, 365

Black Swan, The (Taleb), 45

Black Swans, 45–49

blame game, 61, 467

Blohm, Olle, 94, 146–47

Bloomberg, Michael, 54, 319

“blue oceans,” 20, 187, 422

BMW, 449

board directors, women as, 297

Boeing 747, 320

BOF (Balance of Favors), 184, 238

Bogle, John, 27–28

Bommelje, Richard, 331

Boomer/50-Plus Market Potential, 23, 37–39, 479–80

boring is beautiful, 34–36

Boyatzis, Richard, 247–48

Brafman, Ori, 4–5

Brafman, Rom, 4–5

brand (branding), 72, 391–93

brand loyalties, 38

Brand You, 18, 50–52, 63–66

Branson, Richard, 149, 190–91, 334–35

Bratton, William J., 6

Bread Loaf Construction, 391–92

breaking the rules, 325, 476

customer service and, 389–91

breaks, 364–65

breathing (breathing rituals), 49, 364

“broken windows,” 6

Bronner’s Christmas Wonderland, 444

Brookhiser, Richard, 80–82

Brooks, David, 397

Brown, John Seely, 73

Browne, Neil, 331

Buckingham, Marcus, 143, 273, 341

budgeting. See finances

Buffett, Warren, 232, 345

Built to Win (Movius and Susskind), 95

bullying, 269

Burley-Allen, Madelyn, 331

Burn, Harry, 300, 301, 304

Buse, H. W., Jr., 207

business hierarchy, 19

BusinessWeek, 216, 390, 414

C

calendar buddy, 481–82

calling customers, 133–35, 201–2, 470

calmness, 46

Canadian Broadcasting Corporation (CBC), 296–97

candy jar message, 385–87

Captain “Day” and Captain “Night,” 212–14

Career Warfare (D’Alessandro), 113

caring, xix–xx, xxi, 1–2, 64, 105–7, 394–95

Carlzon, Jan, 251–52

Carnegie, Dale, 83, 96

Carrigan, Pat, 262–63

Carver, Raymond, 161

“cathedral,” creating a, 431...