True Alignment
eBook - ePub

True Alignment

Linking Company Culture with Customer Needs for Extraordinary Results

  1. 240 pages
  2. English
  3. ePUB (mobile friendly)
  4. Available on iOS & Android
eBook - ePub

True Alignment

Linking Company Culture with Customer Needs for Extraordinary Results

About this book

It cannot be overemphasized how important it is for leaders to ensure the company’s mission is manifested in the roles, expectations, and goals of every member of the organization.

Companies live or die based on their ability to communicate and deliver on the promise their brand makes to its customers. But if that message is varied, or added to, or even unknown by a single member of the team, the resulting inefficiency, conflict, and disengagement will cripple a company’s ability to provide value to its customers.

True Alignment reveals the blueprint for businesses of all types and sizes for creating a company culture where everyone is aligned to the vision and strategy behind the brand intention and responsible for living out the brand promise. You will learn how to:

  • Decipher customer expectations
  • Define the brand as a solution to the customer's needs
  • Turn the unique selling proposition into the mission
  • And much more

You can replace the tires on a car, but if you don’t fix the alignment, you still won’t drive straight. The same goes for your company. Nothing else matters until the entire organization is aligned.

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Information

Publisher
AMACOM
Year
2013
eBook ISBN
9780814433379

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The index that appeared in the print version of this title was intentionally removed from the eBook. Please use the search function on your eReading device for terms of interest. For your reference, the terms that appear in the print index are listed below
A
Aardsma, Mark
Acceptance
aligned with brand intention
aligned with customer motivation
aligned with leadership
cultural context of
Acquisitions
Advertising, truth in
Aeropostale
Aldi
Alignment. See also Culture alignment
actions for
Almonds
Amazon
American Eagle Outfitters
Apple
brand intention of
as expertise culture
realignment of
versus Samsung
Steve Jobs and
Ashland
ATS Acoustics
Attention
aligned with community
aligned with leadership
brand intentions as response to
cultural context of
customers’ need for
in ideal cultures
participation as fulfillment of
in social media
Australian Business Awards
Authenticity cultures
Authoritarian cultures
Authority
Automobile sales
Availability, of products and services
B
Baby boomer generation
Bacon
Bain and Company
Bain Capital
Bath & Body
Beech-Nut Packing Company
Behavior
culture-based definition of
reinforcement of
Beliefs
Bennis, Warren
Bernays, Edward
Big-box retailing
Blue Diamond Almonds
BMW
Bose
Bose, Amar
Boston Consultative Group
BP
Brainstorming
Brand clarity
Brand identity, successful
Brand intentions. See also Community; Customization; Low price; Personal actualization; Physical wellbeing; Preeminence
aligned with brand loyalty
aligned with culture
aligned with customer experience
aligned with customer motivation
aligned with leadership
aligned with organizational structure
aligned with pricing
as Business Code element
customer’s perspective on
definition and purposes of
employee alignment to
extraordinary
multiple
new
unique ā€œrecipeā€ for
Brand loyalty
aligned with brand intention
definition of
example of
honesty-based
trust-based
Brands
expansion of
great
purpose of
Branson, Richard
Breakfast
Budweiser
Buffet, Warren
Burger King, versus McDonald’s
Burt’s Bees
Business, as art
Busine...

Table of contents

  1. Cover
  2. Half title
  3. Title
  4. Dedication
  5. Contents
  6. Preface
  7. Acknowledgments
  8. Introduction It’s All About Alignment
  9. One The Human Art of Business
  10. Two The Business Code
  11. Three The Customer
  12. Four Brand Intention
  13. Five The Six Brand Intentions
  14. Six Extraordinary Brand Recipes
  15. Seven Aligning the Company and Team
  16. Eight Decoding Culture
  17. Nine Aligning Culture
  18. Ten Aligning Leadership
  19. Eleven Actions for Alignment
  20. Appendix True Alignment Assessment
  21. Index
  22. About the Author
  23. Free Sample Chapter from the New Corporate Facts of Life
  24. Copyright

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Yes, you can access True Alignment by Edgar Papke in PDF and/or ePUB format, as well as other popular books in Business & Customer Relations. We have over 1.5 million books available in our catalogue for you to explore.